Marketing Operations Intern

Position Summary: The Marketing Operations Intern will support both the Marketing and Operations teams by assisting with campaign coordination, project organization, data management, and general administrative tasks. This role is ideal for someone who is detail-oriented, organized, and eager to learn how marketing and operational workflows connect within the payment processing and fintech environment. The intern will help maintain marketing systems, support internal documentation, and provide administrative assistance to ensure smooth day-to-day operations.

Must be comfortable working in a fast-paced environment and have the ability to resolve complex inquiries. Possess deep knowledge and understanding of industry concepts, practices, procedures, and guidelines. Perform a variety of tasks and reports to a leader. Must be sensitive to confidential matters.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

Marketing Operations:

● Assist with planning, scheduling, and tracking marketing campaigns across email, social media, partner channels, and internal calendars.

● Update and maintain CRM, marketing databases, dashboards, content libraries, and internal operational documentation to ensure accuracy and organization.

● Conduct industry, competitor, and partner research to support go-to-market initiatives, ISV programs, and broader marketing strategy.

● Support the creation, editing, and updating of marketing materials—including presentations, one-pagers, white papers, case studies, newsletters, website content, videos and external communications.

● Assist with content development and execution for social media, blogs, press releases, promotional collateral, and other digital channels, ensuring brand and compliance alignment.

● Contribute to project coordination for marketing events, trade shows, campaign execution, and email creation/distribution.

● Gather analytics, compile performance summaries, and assist with reporting to support ongoing campaign measurement and optimization.

● Familiarity with website development, SEO and analytics

Administrative Support:

● Support meeting logistics including scheduling, calendar updates, note-taking, and action-item follow-up.

● Assist with office operations including but not limited to greeting visitors, answering calls, sorting mail, or upkeep of common areas.

● Help track office inventory needs and coordinate supply replenishments.

● Assist with internal events, trainings, or team activities by managing simple logistics or preparing materials.

● Perform a variety of tasks and provide support as needed.

Competencies: To perform the job successfully, an individual should demonstrate the following:

● Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

● Strategic Thinking: Develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

● Written Communication: Writes clearly and informatively; edits work for spelling and grammar.

● Innovation: Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention

● Business Acumen: Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals

● Team work: Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goal and objectives; supports everyone’s efforts to succeed; recognizes accomplishments to other team members

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

● Bachelor’s Degree (B.A) from four-year College or university, and four to ten years experience.

● Experience in payment processing, merchant services, and/or financial services preferred.

Language Ability:

● Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

● Ability to write reports, business correspondence, and procedure manuals.

● Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:● Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.● Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability:

● Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

● Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of Word processing, marketing tools and software platforms, spreadsheets, e-mail, and CRM.

Certifications or Licenses: None

Supervisory Responsibilities: None

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 10 pounds. Specific vision requirements include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Pay: $15.00 - $26.93 per hour

Work Location: In person