Marketing/Customer Support Executive

Job Summary

Position Overview

At Infinator Pvt Ltd, we work together to create brands people love. For the last two years, we have been on a high growth path through e-commerce, and we are now poised to be a multi-category, multichannel, scale business.

Responsibilities and Duties

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through Email / Chat / WhatsApp / Voice Calls.
• Communicating and coordinating with colleagues as necessary.
• Acknowledging and resolving customer complaints.
• Knowing the workflow inside and out so that you can answer questions.
• Processing orders, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Ensure customer satisfaction and provide professional customer support.

Personality Attributes

• Self-motivated worker, that can complete tasks under minimal supervision
• Team Player

Required Experience, Skills, and Qualifications

Skills:

• Fluency in English, Good written skills, Basic Computer Skills
• Excellent English communication skills - Both verbal and written

Should have good logical skills and attention to detail.

Minimum Qualification: Graduate

Experience: 1 years, experience marketing/customer support will be added advantage. Freshers with relevant skills Can also Apply.

Work remotely

• No

Job Type: Full-time

Pay: ₹8,000.00 - ₹12,000.00 per month

Benefits:

• Leave encashment
• Paid sick time