Mead Library Circulation Supervisor

Summary of Job

Mead Public Library is seeking a Circulation Supervisor to help lead front-line operations. This is a full time, exempt position working the anticipated schedule of Monday - Friday, 8am-5pm, with rotating nights and Saturdays.

The Mead Public Library provides quality services, resources, and lifelong learning opportunities to meet the needs and interests of our diverse community. The function of the Mead Public Library is to serve our customers in a way that establishes a relationship of mutual gratitude – our gratitude for our customers’ patronage, and our customers’ gratitude for the quality and value they receive.

The Circulation Supervisor provides day-to-day leadership and supervision of the library’s circulation and operations, ensuring reliable, customer-focused access services and consistent front-line operations. This position is responsible for supervising assigned staff, coordinating work routines, and ensuring that front-line library services operate efficiently, consistently, and in accordance with library and City policies. Work is performed under the direction of the Deputy Director. The position plays a key role in translating the library’s mission, values, and service priorities into clear expectations, daily practices, and work routines for assigned staff. It is imperative job duties are performed with respect, integrity, objectivity and in the best interest of the City. All City employees are expected to be honest and truthful at all times.

Responsibilities

Essential Responsibilities:

• Supervises assigned circulation staff. Schedules, assigns work, coaches performance, and provides ongoing guidance and feedback to staff.
• Participates in recruitment, onboarding, training, and evaluation of assigned staff; prepares performance appraisals and supports corrective action processes in coordination with the Deputy Director and Human Resources.
• Oversees circulation and corrower services workflows, including check-in and check-out of materials, hold processing, shelving coordination, and resolution of routine account or item status issues.
• Ensures consistent application of library policies, procedures, and service standards. Serves as an escalation point for circulation-related customer service concerns and directly engages with patrons to resolve routine and escalated circulation or access-services issues as needed.
• Provides policy enforcement support as a member of the manager-on-duty team, with rotating nights and weekends.
• Oversees the maintenance and updating of circulation procedures and training materials, identifies workflow issues, and recommends practical improvements to enhance efficiency and service quality.
• Gathers and reviews operational data related to circulation; provides routine reports or information to support service monitoring and operational decision-making.

• Coordinates with other library staff and departments to support smooth public service operations and effective communication regarding circulation-related issues.
• Supports implementation and day-to-day use of circulation-related technology and systems, and assists with staff training and troubleshooting in coordination with the Deputy Director and Information Technology staff.

Education & Experience

• Possession of a bachelor’s degree in a relevant field such as management, business administration, etc., is required.
• Minimum of three years supervisor or lead experience in a customer service or public facing operational environment required.
• Possession and maintenance of a valid driver’s license and auto insurance in accordance with the state of Wisconsin law required. May require use of personal vehicle while on the job.
• Previous experience working in a library preferred.

Knowledge, Skills, and Abilities

• Ability to supervise and coordinate staff in a fast-paced, customer-focused environment.
• Ability to plan and manage work schedules, set priorities, and respond to changing service demands.
• Ability to communicate clearly and effectively with staff, coworkers, and the public, both verbally and in writing.

• Ability to coach employees, provide constructive feedback, and support performance improvement.
• Ability to analyze routine operational issues, apply judgment, and recommend practical solutions.
• Ability to learn and effectively use library systems, scheduling tools, and standard office software.
• Strong interpersonal, organizational, and problem-solving skills.
• Ability to work independently while coordinating closely with supervisory staff and coworkers.
• Ability to work collaboratively as part of the library’s supervisory team to support continuous improvement in services, workflows, and the workplace environment.
• Ability to translate organizational goals and service priorities into practical expectations and behaviors, and to model those expectations through daily interactions with staff and the public.
• Ability to build and maintain positive, professional relationships with library users and community members in a public service setting.

• Sitting, standing, walking, climbing and stooping
• Operation of office equipment and repetitive hand movements and fine coordination for extended periods of time.
• Bending, twisting and reaching
• Frequent communication; use of the telephone, reacting to alarms and call buttons, navigating multiple distractions
• Lifting and carrying: 30 pounds or less
• Handling: processing, picking up and shelving library materials
• Travel to meetings outside the library

The City of Sheboygan is an Equal Opportunity Employer.