MEAL Officer (Humanitarian)

Main Job Responsibilities and Tasks

• Responsible for designing M&E system and accountability framework and its implementation
• Support program implementation team/IPs in setting up the M&E and accountability indicators for output/outcomes/impact levels in project design.
• Will make sure the IPs are following the methodology of program implementation agreed upon and achieving the indicators set under the parameters set by humanitarian standards.
• Work with Emergency response team to ensure proper implementation of the projects on the agreed methodology and ensure the targets are achieved matching with indicators.
• Ensure project implementation is meeting the needs of vulnerable groups together with the analysis and are consistent with CARE’s humanitarian accountability framework, relevant SPHERE standards, and essential environmental mitigation measures.
• Understand the basic concepts and standards related to M&E and accountability and quality management in humanitarian service delivery especially Sphere and HAP Standards.
• Ensure the complaint mechanism is in place and properly implemented at all levels.
• Collaborate with HR to monitor and improve staff attitudes, behaviors and competencies to ensure adherence to Care standards and commitments.
• Support in developing a comprehensive community participation strategy for the flood response program in consultation with project and program management
• Plan and develop processes for assessing and planning capacity building of Emergency Staff and implementing partner staff on HAP, SPHERE, HAF as well as SRF etc
• Conduct regular lessons learned workshop at organizational level keeping in mind program objectives and Care Humanitarian Accountability Framework.
• Work out ways to promote formal and informal learning at various levels
• Work with HR and other units/offices to promote appropriate skills and competencies for program quality, accountability and learning.
• Manage field data collection processes and assist the IPs to backstop the project’s field operations in collaborations with the focal points.
• Conduct field visits to implementing partner field offices periodically to assess progress toward achieving objectives, ensure program compliance and effective implementation according to work plans and providing recommendations for improvement.
• Facilitate the process of After Activity Reviews (AAR), evaluations to be conducted internally or externally as and when required
• Ensure proper, regular and timely reporting from field staff and implementing partners by monitoring receipts of monthly component/activity progress statements and quarterly component/activity progress reports and following up with the field operations and CARE Emergency staff and implementing partners on non-reporting.
• Participate in cluster meetings and in networks of protection, accountability working groups, and facilitate linkages among these groups, and with decision-makers in CARE and the wider response.
• Conduct beneficiary verification survey, Knowledge, Attitude and Practices survey, learning and satisfaction survey, tracer studies and post distribution monitoring of distribution activities.
• Assist in building strong and functional accountability mechanisms and ensure that these are continuously monitored.
• With support of project leads ensure that project information is correctly shared with beneficiaries through the most appropriate mechanisms.
• Data protection and confidentiality for protection and sensitive cases.
• Ensure beneficiaries actively participate in project activities.
• Maintain and update a complaints and response mechanism database for tracking feedback from communities and ensure that the feedback/complaints are responded to.
• Ensure the Complaint Feedback Mechanism (CFM) is functional and accessible to beneficiaries.
• Develop regular trend analysis of complaints at organizational level and share these with program team as per protocols.
• Support in carrying out preliminary first verification report in case of serious nature of complaints filed by beneficiaries/communities and support for investigation of those types of complaints as per CFM protocol.
• Ensure that the agreed action plans are followed in timely manner by program team.
• Share all information (monitoring reports, CFM databases, preliminary verification reports, case studies etc.) With supervisor
• Share MEAL findings & CFM issues in each monthly meeting
• Take an active role in ensuring that staff are compliant in sharing the reports with the donors, member countries and with the relevant online system.
• Assist in maintaining learning and knowledge management system for the field office.
• Ensure the key learning’s are incorporated in upcoming plans and interventions