Mechanical Technician-(Genset After Sales)

Responsibilities:

• Provide service and customer support during field visits.
• Manage all on-site mechanical repair, maintenance works within the assigned territory and conduct client demonstration when required.
• Diagnose electrical errors or technical problems and determine proper solutions.
• Produce timely and detailed service report.
• Responsible for mechanical site surveys. (if required)
• Identify root cause analysis before proceed.
• Prepare and submit work orders, expense reports and timesheets to the respective departments
• Must be aware of mechanical drawings.
• Conduct working operations as per maintenance interval.
• Cooperate with technical team Members and share information with Management
• Evaluate products accurately for maintenance, warranty, upgrades and other purposes.
• Collaborate closely with technical team to resolve technical issues.
• Understand customer requirements and accordingly recommend the right services.
• Understand technical problems effectively through proper analysis, evaluation and diagnoses.
• Provide technical support to junior staff in case of complex issues.
• Build positive relationships with customers by providing outstanding and excellent services.
• Respond to customer complaints timely and effectively.
• Prepare and distribute maintenance records, warranty contracts, installation report and other service reports to the senior managers.
• Maintain proper Housekeeping of equipments.

Requirements:

Education: Minimum Diploma in Mechanical

Prior experience of minimum 1-2 years in generator industry is preferred

Job Type: Full-time

Pay: Rs30,000.00 - Rs50,000.00 per month

Work Location: In person