Medicaid Program Advisor - Consumer Assistance

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Medicaid Program Advisor Level 2-3 in Albany, NY

Division of Eligibility & Marketplace Integration (DEMI)

Bureau of Consumer Assistance and Training (CAT)

Duties:
This position will work within the Division of Eligibility and Marketplace Integration in the Bureau of Consumer Assistance and Training. This Bureau provides operational administration of New York’s application assistor programs available through NY State of Health and at local Departments of Social Services. This includes over 360 agencies and 5500 assistors who provide application assistance through NY State of Health to consumers. This position would be involved in the administration of the assistor program for consumers eligible for Medicaid and/or the Medicare Savings Program through an electronic eligibility system.
Specific duties for this position may include, but not be limited to:

• Monitoring the assistor account creation, certification, and decertification process.
• Researching and resolving eligibility and enrollment issues and consumer complaints.
• Reviewing and analyzing trends in enrollment data.
• Analyzing and distributing reports.
• Assisting in the development and updates of program policies and procedures to maintain compliance in the delivery of services.
• Drafting work instructions and training materials for staff and assistors.
• Providing technical assistance to various stakeholders.
• Communication with external agencies.
• Supervision of subordinate staff.

Basic Qualifications:

• 10 years of professional experience
• 5 years of subject matter expert experience
• Supervisory experience

Desired Characteristics:

• Preferred candidates will have supervisory experience and professional experience in health insurance programs, including Medicaid, Medicare, Child Health Plus, and Essential Plan.
• Preferred candidates will also have excellent verbal and written communication skills; strong analytical skills and attention to detail; strong organizational skills; the ability to work well independently and as part of a team, and to manage multiple priorities in order to meet deadlines.
• Proficiency in Microsoft Office (Excel, Access) with preferred candidates having experience using these or similar electronic systems to manage large volumes of data.

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship including H-1B sponsorship) by SSO. Under the federal laws relating to the F-1 STEM EAD program, SSO may be able to support a STEM EAD extension application at the sole discretion of your Designated School Official. This does not guarantee that any STEM EAD extension application will be approved.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.