Medical Administrative/Healthcare Assistant

Key Responsibilities:

• Schedule, confirm, and manage patient appointments efficiently, including follow-ups and rescheduling.
• Address patient inquiries in person, via phone, or email, providing accurate and timely information.

Medical Records Management:

• Maintain and update patient records in compliance with clinic policies and data protection regulations.
• Ensure accurate documentation and secure handling of sensitive patient information.
• Coordinate the retrieval and delivery of medical reports, lab results, and imaging studies for the healthcare team.

Administrative Support:

• Assist physicians and healthcare staff with administrative tasks, including preparation of documents and reports.
• Manage clinic correspondence, including emails, memos, and mail distribution.
• Ensure the availability and proper functioning of office supplies and equipment.

Operational Support:

• Monitor the clinic s daily schedule and ensure effective time management for appointments.
• Coordinate with other departments, such as laboratory, pharmacy, and imaging, to streamline patient services.
• Assist in organizing staff meetings, training sessions, and other clinic events.

Quality Assurance and Compliance:

• Adhere to all clinic policies, protocols, and UAE healthcare regulations.
• Support quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency.

Data collection

Arrangement of medical records team

Conducting clinical questionnaire

Understands, follows and supports all hospital infection control