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Medical Assistant - Administrative Support

$500 hiring bonus after 6 months of continuous employment.

Overview:
We are seeking a detail oriented and patient focused Medical Assistant to join our team to serve as the primary point of contact between patients and the clinical team. This role ensures patients receive timely follow up, clear communication, and coordinated care under the guidance of the Clinical Liaison, Clinical Liaison Lead, and physician oversight.

Who we are:
LifeWorks Wellness Center is the largest integrative medicine practice in the US, as well as Florida’s leading natural health clinic. We are proud to provide patients with alternative medical doctors that treat a wide range of chronic health conditions, naturally.

Key Responsibilities:

Communicate with patients regarding treatment plans, appointment scheduling, and follow-up care.
Obtain authorizations and approvals for prescription refills as directed by licensed providers.
Order services (labs, x-ray, etc.) based on practitioner’s instructions.
Manages specialty referrals to ensure results are received back in a timely manner.
Works in close coordination with the Nutritional Consultants to ensure patient questions are answered regarding supplements and diet.
Serve as a liaison between patients and physicians, conveying patient concerns, updates, or changes in condition.
Document physician instructions, patient interactions, and care plan updates accurately in the electronic medical record.
Monitor patient adherence to care protocols and report any deviations to the Clinical Liaison Lead or medical team.
Assist with patient education and support, ensuring clear understanding of prescribed protocols and procedures.
Coordinate with nursing and administrative staff to ensure smooth Clinic operations and high-quality patient experiences.
Maintain compliance with all clinic policies, HIPAA regulations, and scope-of-practice guidelines.

Instruct patients and the family about best practices for home care.
Support practitioners and the Clinical Liaisons in managing patient emergencies to resolution. Maintaining a level-head throughout any emergency situations and communicating to patients with empathy.
Maintains safe, secure, and healthy work environment by following protocols and policies. Complying with all legal and health regulations.
Serves and protects the doctor’s practice by adhering to professional standards, policies, protocols, and federal, state, and local requirements.

Qualifications, Education and/or Experience:

Certified Medical Assistant (CMA) preferred; candidates who have completed an accredited Medical Assistant program without certification will also be considered
Minimum of 3–4 years of clinical experience, preferably in a high-volume or care coordination environment
Strong written and verbal communication skills, including managing patient inquiries via phone, portal messaging, and email
Experience in patient coordination, clinical support, or remote patient communication roles preferred
High attention to detail with the ability to prioritize, problem-solve, and manage multiple workflows
Strong organizational skills with a structured approach to daily responsibilities
Working knowledge of HIPAA, clinical documentation standards, and healthcare workflows
Ability to collaborate effectively with multidisciplinary teams under clinical leadership
Proficiency in EMR systems and general computer applications
Typing speed of 45+ WPM required
Strong customer service mindset with professionalism and empathy
Familiarity with alternative or integrative medicine is a plus

Language Skills:
Must speak English. Must have strong verbal and written communication skills, the ability to respond effectively to sensitive inquiries, and maintain confidentiality at all times.

Physical Demands of Position:
While performing the duties of this job, the employee must be mobile throughout the clinic and between buildings as needed. The employee will be on the computer and phone for a minimum of 6 hours a day. May meet with patients in person at the clinic. Standing, lifting, walking, and sitting are required. Some clinic buildings are two stories, and most do not have elevator access; therefore, the employee must be able to climb stairs multiple times throughout the workday. There is an emotional demand associated with supporting patients who are ill and managing staff in a clinical environment.

Hours:
This is a full-time hourly position with a minimum of 37.5-hour work week in the office Monday thru Friday.

Compensation: $25 - $27 / hour

Benefits: