Medical Assistant/Receptionist

We are a growing psychiatric group dedicated to delivering high-quality mental health care with a strong focus on innovative treatments like Spravato (esketamine) for treatment-resistant depression. Our compassionate, patient-centered team is seeking a reliable and detail-oriented Medical Assistant/Receptionist to join us full-time.

Job Summary:

As a Medical Assistant/Receptionist, you will play a key role in assisting patients throughout their treatment process, ensuring safety, comfort, and adherence to clinical protocols. This position is ideal for someone passionate about mental health and interested in working in a collaborative and supportive environment.

Key responsibilities include:

• Greet and welcome patients and visitors as they arrive in office
• Perform patient check in/check out procedures
• Answer phones and forward calls to appropriate extension
• Schedule and confirm patient appointments
• Insurance verification (as needed)
• Ensure office is tidy and presentable
• Receive, sort, and distribute daily mail/deliveries
• Accurately input patient data with high attention to detail
• Collaborate with other staff members
• Maintain all records in accordance with HIPAA requirements as well as internal confidentiality requirement
• Assist with patient intake, including vital signs and documentation
• Monitor patients during Spravato treatments under medical supervision
• Track patient progress and side effects according to REMS protocol
• Maintain accurate medical records and assist with charting
• Provide support to medical staff and ensure smooth daily operations
• Ensure patient comfort and safety throughout the treatment process
• Other job-related duties as assigned

Qualifications:

• Certified Medical Assistant (preferred)
• Previous experience in mental health/psychiatric is ideal but not mandatory
• CPR certification (or willingness to obtain)
• Excellent communication, observation, and documentation skills
• Compassionate, reliable, and able to work both independently and as part of a team
• Familiarity with Spravato or esketamine treatment protocols is a strong plus (training provided if needed)

Pay: $21 - $24 per hour, commensurate with applicable experience

Full-Time Benefits:

Join a company committed to offering full-time employees a comprehensive benefits program to help stay healthy and maintain a quality work-life balance from Day 1.

• Medical, Dental, and Vision insurance
• Company-paid basic life and AD&D benefit
• 401k with a company match
• Paid Time Off - accrual starts on day 1
• 7 Paid Holidays a year
• Opportunities for growth and continued training

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person