Key Responsibilities
- Review and submit clean electronic and paper claims to various insurance companies.
- Accurately post insurance and patient payments to patient accounts in the billing software.
- Proactively follow up on unpaid or denied claims through phone calls, emails, and online portals.
- Identify the reasons for claim denials or rejections (e.g., coding errors, eligibility issues, missing information) and take corrective action by re-filing or appealing claims.
- Research and resolve account discrepancies by investigating historical data and communicating with insurance companies and internal teams.
- Provide professional and empathetic support to patients regarding their billing inquiries and statements (if applicable).
- Maintain accurate and detailed notes in the patient accounting system for all follow-up activities.
- Adhere to all HIPAA regulations and company policies to ensure patient confidentiality.
Required:
- Bachelor’s degree in Life Sciences, Commerce, Accounting, or a related field.
- Strong willingness to learn and a passion for building a career in healthcare administration.
- Excellent attention to detail and a high level of accuracy.
- Good written and verbal communication skills.
- Basic to intermediate proficiency in Microsoft Office (especially Excel and Word).
- Strong problem-solving and analytical abilities.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person