Medical Billing & Collections Specialist

Patient Billing & Account Services Specialist

The Patient Billing & Account Services Specialist is responsible for managing patient financial communications, payment processing, account maintenance, and billing support activities. This role requires strong customer service skills, attention to detail, and the ability to effectively resolve billing inquiries while ensuring accurate account management and timely payment collection. The position supports overall revenue cycle performance by maintaining accurate financial records and providing exceptional patient assistance.

Key ResponsibilitiesPatient Communication & Account Support

• Conduct outbound outreach to patients regarding outstanding balances, payment reminders, account updates, and billing-related matters.
• Respond to inbound patient inquiries concerning billing statements, account balances, payment arrangements, and general account questions.
• Provide professional, courteous, and empathetic customer service while addressing patient concerns and offering accurate billing information.
• Assist patients in understanding payment options, financial responsibilities, and available payment solutions.

Billing & Payment Processing

• Accurately post insurance and patient payments within the practice management and billing systems.
• Process manual payments and receipts while ensuring all financial transactions are properly documented and reconciled.
• Generate, distribute, and monitor electronic billing statements in a timely manner.
• Establish, maintain, and monitor patient payment plans according to organizational policies and guidelines.
• Process recurring and scheduled payment plan transactions while ensuring accurate posting and account reconciliation.

Account Maintenance & Reconciliation

• Review patient accounts to identify payment posting discrepancies, resolve errors, and perform necessary account adjustments.
• Maintain accurate and current patient demographic, insurance, and financial information within the billing system.
• Document all billing activities, account updates, patient communications, and payment transactions thoroughly and accurately.
• Perform routine account audits to ensure data integrity and financial accuracy.

Encounter Review & Documentation Management

• Review patient encounters to verify accurate charge capture and alignment with services rendered.
• Collaborate with clinical, administrative, and billing teams to resolve incomplete, missing, or inaccurate encounter documentation.
• Maintain organized and up-to-date billing records within the practice management system.
• Support compliance initiatives by ensuring proper documentation and record retention standards are maintained.

Core Competencies

• Strong knowledge of medical billing, patient accounts, and revenue cycle processes.
• Excellent communication, customer service, and conflict-resolution skills.
• High attention to detail and accuracy in payment posting and account reconciliation.
• Ability to manage multiple priorities while meeting deadlines.
• Proficiency with electronic health records (EHR), practice management, and billing systems.

Pay: Rs40,000.00 - Rs70,000.00 per month

Ability to commute/relocate:

• Wapda Town: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Willing to work the night shift, Wapda Town, Lahore?

Experience:

• Medical Billing: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person