Medical Clinic Receptionist

The Clinic Receptionist serves as the first point of contact for patients and visitors, representing the professionalism, warmth, and efficiency of the clinic. This individual is responsible for ensuring a seamless patient experience from check-in to check-out while maintaining confidentiality, accuracy, and a positive atmosphere within the reception area.

Key ResponsibilitiesFront Desk & Patient Relations

• Greet all patients and visitors with a professional, courteous, and welcoming attitude.
• Manage patient registration, appointment scheduling, and follow-up reminders (phone, WhatsApp, and digital platforms).
• Maintain a clean, organized, and calm reception area at all times.
• Handle patient inquiries efficiently and escalate clinical or administrative issues appropriately.
• Ensure patients are informed about waiting times, payment procedures, and follow-up requirements.

Administrative & Operational Support

• Accurately collect and enter patient data into the clinic’s EMR system.
• Verify insurance coverage and ensure all required documentation is complete.
• Process payments, issue receipts, and balance daily cash and card transactions.
• Coordinate with nurses and physicians to manage patient flow and avoid delays.
• Handle incoming calls, messages, and emails promptly and professionally.

Professional Conduct & Confidentiality

• Uphold strict patient confidentiality and data protection standards (NHRA compliant).
• Adhere to clinic policies, dress code, and professional ethics at all times.
• Display excellent communication, empathy, and problem-solving skills.
• Handle difficult situations with patience, composure, and diplomacy.

Working Hours

• The clinic operates 24 hours, and shift schedules are flexible.
• Candidates should be available for evening shifts, including weekends and public holidays on a rotational basis.
• Shift timing may vary according to operational needs.

Job Types: Full-time, Part-time