Medical-Customer Service Specialist

Job Title: Medical Customer Care Specialist

Location: Jumeriah, Dubai, UAE
Job Type: Full-Time | On-site

About Us:

Institute of Royal Aesthetic Polyclinic is a leading aesthetic polyclinic offering premium skincare, cosmetic, and wellness treatments tailored to each client’s needs. With a reputation for excellence, we combine medical expertise with personalized service in a luxurious and welcoming environment.

We are currently seeking a dynamic and customer-focused Medical Customer Care Specialist to join our front-office team. If you are passionate about beauty, skincare, and client satisfaction, we want to hear from you!

Key Responsibilities: Customer Care Duties:

• Greet and welcome patients warmly at the reception and over the phone
• Handle incoming calls, WhatsApp, and online inquiries professionally
• Schedule and manage appointments using clinic software
• Assist patients with treatment details, pre- and post-care instructions
• Maintain patient confidentiality and accurate records
• Provide administrative support to medical and aesthetic staff
• Ensure excellent customer service and client satisfaction at every touchpoint

Tele Sales Duties:

• Follow up with potential and existing clients to promote services and packages
• Explain treatment benefits, pricing, and promotions persuasively
• Convert inquiries into appointments and successful bookings
• Maintain call logs, sales tracking, and follow-up schedules
• Achieve monthly sales targets and KPIs set by management
• Upsell and cross-sell relevant treatments and skincare products

Requirements:

• Proven experience in customer service, sales, or front desk (preferably in an aesthetic or medical clinic)
• Excellent communication and interpersonal skills (English required; Arabic or other languages are a plus)
• Strong telesales skills and persuasive communication ability
• Presentable and professional appearance
• Knowledge of skincare, aesthetic procedures, and medical terminology is highly desirable
• Experience with clinic management software
• Positive attitude, team player, and goal-oriented mindset

What We Offer:

• Competitive salary + attractive commission structure
• Opportunities for training and professional growth
• Supportive and professional work environment
• Modern and elegant clinic setting

Working Hours:

6 days/week – Shift-based

To Apply:

Please submit your updated CV and a brief cover letter highlighting your experience in medical customer service and sales. Only shortlisted candidates will be contacted.

Join our team and help clients feel confident and beautiful every day.

Job Type: Full-time

Pay: AED700.00 - AED1,500.00 per month