Medical Front Office - Patient Service Specialist

Position: Patient Service Specialist

Location:520 Hartford Turnpike, Vernon CT 06066

Type of Employment: PRN, Per Diem (as needed)

Schedule: Weekdays - Varies, available in the evenings

Compensation: $18.00 - $18.50/hour (based on experience)

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

• High School Diploma/GED required

• 1 Year of Front Desk Experience
• Insurance Verification Experience