Medical Office Manager

The Practice

This is a distinguished, membership-based private practice in Alexandria, Virginia. We offer a bespoke, relationship-driven model of care to a select group of patients who invest in their health at the highest level. Our physicians practice medicine the way it was always meant to be — unhurried, personal, and deeply attentive.

The Role

We are seeking an experienced, dynamic Office Manager to join our team. This is a leadership role at the heart of the practice — someone who brings both operational rigor and genuine warmth, and who understands that in a practice this personal, every interaction matters. You will manage insurance billing, accounts receivable, and front-office operations while ensuring compliance, efficiency, and strong financial performance. This role requires the manager to also be the medical biller.

Responsibilities

Revenue Cycle Management

• Submit and track claims across Medicare and commercial payers
• Manage denials, appeals, and payment posting
• Monitor accounts receivable and aging reports
• Ensure CPT, ICD-10, and modifier accuracy — Internal Medicine and Medicare experience preferred
• Improve clean claim rate and reduce accounts receivable days
• Generate monthly billing performance reports

Office Operations

• Supervise front desk and administrative staff
• Oversee scheduling and workflow efficiency across the practice
• Ensure HIPAA compliance at all levels of operation
• Coordinate with CPA, vendors, and payroll services
• Support physician leadership with growth and operational initiatives
• Design, implement, and monitor KPIs to drive performance and accountability
• Identify and improve operational efficiency and the patient experience
• Conduct full-cycle hiring, onboarding, and development of clinical and administrative staff
• Lead conflict resolution and actively cultivate a warm, high-performing office culture
• Support the physicians in delivering a seamless, bespoke care experience to every member

Qualifications

• Minimum 3 years of management and medical billing experience, preferably in primary care
• Proficiency in CPT, ICD-10, modifiers, and payer policies
• Experience with EMR/EHR systems
• Proven ability to manage accounts receivable and denials
• Leadership experience preferred in building teams and scaling a practice
• Strong organizational and communication skills
• Dynamic and solutions-oriented, with a growth mindset and creative approach to problem-solving
• Warm, personable, and skilled in conflict resolution and personnel management

Pay: $26.44 - $33.65 per hour

Benefits:

• Paid time off

Application Question(s):

• We are looking for practice manager who will also be the medical biller.

Work Location: In person