Medical Receptionist

The Front Desk Executive / Receptionist is the first point of contact for patients at Healthy Skin Co. This role is crucial in creating a warm, professional, and organized experience for every visitor. The ideal candidate will be friendly, well-groomed, proactive, and capable of managing front-office operations smoothly while maintaining excellent patient relationships.

Key ResponsibilitiesFront Desk & Patient Handling

• Greet patients and visitors courteously and ensure a welcoming clinic environment
• Handle patient check-ins, registrations, and appointment confirmations
• Guide patients regarding consultation flow, waiting time, and clinic procedures
• Ensure smooth coordination between doctors, therapists, and patients

Appointment & Schedule Management

• Manage appointment bookings (in-person, phone, WhatsApp, or online systems)
• Confirm, reschedule, or cancel appointments as required
• Maintain daily doctor schedules and avoid overlaps or delays
• Follow up with patients for missed or upcoming appointments

Communication & Coordination

• Answer incoming calls professionally and address patient queries
• Respond to WhatsApp, email, and social media inquiries related to appointments
• Communicate treatment preparation instructions to patients when required
• Coordinate with internal teams to ensure seamless patient experience

Billing & Documentation

• Generate invoices and collect payments (cash, UPI, card, etc.)
• Maintain accurate patient records and billing data
• Handle basic insurance or package-related queries (if applicable)
• Ensure confidentiality of patient information at all times

Clinic Administration

• Maintain front desk hygiene, displays, brochures, and signage
• Track daily footfall, appointments, and basic reports
• Manage stock of front-office supplies and inform management for replenishment
• Assist management with administrative tasks as assigned

Required Skills & QualificationsEducation

• Graduate or equivalent qualification preferred

Experience

• 1–3 years of experience in a front desk or receptionist role
• Prior experience in a clinic, hospital, wellness center, or aesthetic brand is an advantage

Skills

• Excellent verbal and written communication skills
• Pleasant personality with strong interpersonal skills
• Ability to multitask and remain calm under pressure
• Basic computer knowledge (MS Office, appointment software, billing systems)
• Fluency in English and local language(s); Hindi is an added advantage

Personal Attributes

• Polite, patient-focused, and empathetic attitude
• Professional appearance and grooming
• Organized, punctual, and detail-oriented
• Willingness to learn and adapt in a healthcare environment

Why Join Healthy Skin Co?

• Work in a premium skincare and wellness environment
• Opportunity to grow within a fast-growing healthcare brand
• Positive work culture with patient-first values
• Exposure to dermatology, aesthetics, and wellness services

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person