Medical Receptionist

Medical office is looking for an Front Desk Receptionist to join our multi-specialty medical practice. The applicant should have a friendly, courteous, and engaging demeanor. The applicant will be the first to greet patients and should therefore possess excellent communication skills. Someone who will make an excellent first impression for our company for patients and visitors by their appearance, manners, knowledge and helpfulness. Must be diligent, detail oriented, and is able to multitask.

Receptionist is to perform a variety of duties including, but not limited to:

• Answer inbound phone calls in a professional and helpful manner
• Build good rapport with patients by displaying an engaging, kind, and helpful attitude
• Greet patients in a welcoming manner and direct them to the proper areas of the waiting area
• Check in/out patients while explaining paperwork, collecting payments, and answering any questions the patients may have
• Utilize a script-based dialogue to assist patients or callers by providing information, answering questions, making appointments, and/or directing calls/inquiries as necessary
• Make outbound phone calls in response to any inquiries, questions, or other follow ups
• Perform data entry into a computer system, program, or database
• Provide any other support as needed to teams, departments, managers, and other staff

Required Qualifications:

• High school diploma/GED
• Able to handle 20+ calls a day
• Able to work at clinic locations including Walnut, Westminster, and Sherman Oaks
• Minimum 1 year medical office experience
• Strong customer service, communication, and problem-solving skills
• Proficiency with a diverse assortment of software programs, applications, and systems

Preferred Qualifications:

• Willing to travel
• Bilingual
• Dermatology office experience preferred
• Experience using multi-line phone system
• Previous NextGen experience is a plus
• Previous experience as a receptionist, call center agent, medical admin assistant, data entry clerk, or other similar roles

Job Details:

• Pay: DOE

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance

People with a criminal record are encouraged to apply

Work Location: In person