Medical Receptionist

Overview
Join our dynamic healthcare team as a Medical Receptionist, where your energy and organizational skills will be the heartbeat of our clinic. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks with precision. Your proactive approach will ensure smooth clinic operations, accurate documentation, and a welcoming environment for all visitors. This position offers an exciting opportunity to contribute to quality patient care through efficient front desk management and comprehensive medical administrative support.

Responsibilities

• Greet patients warmly and professionally, ensuring a positive first impression
• Schedule appointments and coordinate patient flow using electronic health record (EHR) systems such as Epic, Meditech, or Athenahealth
• Verify insurance coverage and perform insurance eligibility and benefits verification
• Collect patient information accurately, including intake forms and medical history updates
• Manage multi-line phone systems with excellent phone etiquette, addressing inquiries promptly and professionally
• Maintain accurate medical records, including filing, documentation review, and updating patient information in EHR systems like eClinicalWorks or Dentrix
• Assist with billing processes by supporting medical coding (ICD-10, CPT coding), medical collection efforts, and Medicare claims processing
• Ensure compliance with HIPAA regulations by safeguarding patient confidentiality and handling sensitive health information appropriately
• Support clinical staff with administrative tasks such as preparing care plans, reviewing documentation, and managing office supplies

Requirements

• Proven experience in a medical office environment or healthcare setting, preferably with dental or hospital experience
• Strong knowledge of medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, and health information management practices
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft is highly desirable
• Excellent computer skills including proficiency in Microsoft Office (Word, Excel) and office management software like Eaglesoft or Dentrix
• Exceptional customer service skills with the ability to handle multiple phone lines and complex scheduling efficiently
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Strong organizational skills with attention to detail for documentation review and filing processes
• Ability to maintain HIPAA compliance while managing sensitive health data
• Previous clinic or dental office experience is preferred; familiarity with dental terminology is advantageous
• High school diploma or equivalent required; additional certifications in medical administration are a plus

Join us in making a difference by providing outstanding administrative support that enhances patient experiences and streamlines clinic operations. Your dedication will help foster a caring environment where patients feel valued and well-cared for every step of the way.

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k)
• Paid time off

Work Location: In person