Medical Receptionist

Medical Receptionist – Full-Time

Hoover ENT Associates
Hoover, AL

Job Summary

Hoover ENT Associates is seeking a friendly, professional, and detail-oriented Medical Receptionist to join our team. The Medical Receptionist serves as the first point of contact for patients and plays a vital role in delivering an exceptional patient experience. This position is responsible for managing front desk operations, scheduling appointments, verifying insurance information, and providing outstanding customer service in a busy medical office.

Responsibilities

• Greet and check in patients in a courteous and professional manner
• Answer and direct incoming phone calls
• Schedule, reschedule, and confirm patient appointments
• Verify patient demographics, insurance coverage, and eligibility
• Collect copays, balances, and required documentation
• Maintain accurate patient records within the electronic medical record (EMR)
• Respond to patient inquiries and assist with office communications
• Coordinate referrals, authorizations, and medical records requests as needed
• Manage incoming and outgoing correspondence, including faxes and emails
• Maintain a clean, organized, and welcoming reception area
• Follow HIPAA guidelines and all office policies and procedures
• Assist with additional administrative duties as assigned

Qualifications

Required

• High school diploma or equivalent
• Minimum of one year of medical office, or receptionist experience
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask and work efficiently in a busy healthcare environment
• Proficiency with computers and office equipment
• Professional appearance and demeanor

Preferred

• Previous medical receptionist or healthcare front office experience
• Knowledge of medical terminology
• Experience with EMR/EHR systems
• Insurance verification and referral management experience

Benefits

• Competitive pay based on experience
• Health insurance
• Dental insurance
• Paid time off (PTO)
• Paid holidays
• 401(k) with company match

Why Join Hoover ENT Associates?

At Hoover ENT Associates, we are committed to providing exceptional patient care while fostering a positive and supportive workplace culture. We value teamwork, professionalism, and compassionate service, and we are looking for a team member who shares those values.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Medical Specialty:

• Allergy & Immunology
• Otolaryngology
• Surgery

Application Question(s):

• Are you comfortable working in a fast-paced healthcare environment?
• Do you have experience verifying insurance and scheduling patient appointments?

Experience:

• Medical receptionist: 1 year (Preferred)

Work Location: In person