Medical Receptionist/Front Desk Coordinator

About Us
The Center for Relationship Health is a thriving private therapy practice located in Royal Oak, Michigan. Since 2009, we’ve provided compassionate, evidence-based care to individuals, couples, and families navigating challenges related to relationships, sexuality, identity, and emotional well-being.

Led by nationally recognized psychotherapist and author Dr. Joe Kort, our team of over 20 licensed therapists delivers specialized care in a respectful, inclusive, and supportive environment. We are deeply committed to maintaining a workplace that values both professional excellence and operational efficiency.

Job Summary
We are currently seeking a detail-oriented and proactive Front Desk Administrator to support the administrative needs of our busy therapy office. This role focuses on behind-the-scenes responsibilities such as managing scheduling, following up on electronic intake paperwork, responding to client portal messages, and assisting with daily office operations.

This is a full-time, in-office position from Monday through Friday 8AM - 4PM. The ideal candidate is dependable, self-motivated, and has strong communication and time management skills.

Responsibilities

Client Coordination and Communication

• Review new client inquiries each morning and schedule appointments by phone or email.
• Follow up with clients to ensure electronic intake paperwork is completed prior to scheduled sessions.
• Monitor and respond to client messages within the portal in a timely and professional manner.
• Track and update appointment details in the Electronic Health Record (EHR) system.

Administrative and Operational Support

• Assign therapy rooms and maintain the daily schedule.
• Assist with internal scheduling adjustments and communicate updates to staff.
• Perform daily office upkeep tasks including tidying the waiting room, kitchen area, and therapy offices.
• Place supply orders (e.g., coffee, paper, office and essentials) and restock shared spaces.

Support for Clinical Director

• Assist Dr. Joe Kort with basic administrative tasks, such as organizing appointments, meetings, and travel. Handle emails, calls, and messages on behalf of Dr. Kort.

Required:

• Minimum of 2 years in an administrative, office assistant, or scheduling role
• Strong organizational skills and excellent attention to detail
• Proficiency with basic computer skills, email, and typing (minimum 30 WPM)
• Proficiency in Microsoft (Word, Excel, PowerPoint)
• Strong written and verbal communication skills
• Comfortable working independently in a fast-paced environment
• Professional, respectful, and compassionate demeanor

Preferred:

• Experience in a healthcare, behavioral health, or private practice setting
• Familiarity with Electronic Health Record (EHR) systems
• Understanding of HIPAA and confidentiality protocols

Compensation and Benefits

• Competitive hourly wage, commensurate with experience
• Health Insurance (medical)
• Paid Time Off
• Retirement plan with employer match
• Health Savings Account (HSA)
• Supportive and collaborative work environment
• Consistent weekday schedule (no nights or weekends)

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Health savings account
• Paid time off
• Retirement plan

Education:

• High school or equivalent (Required)

Experience:

• Administrative: 2 years (Required)

Ability to Commute:

• Royal Oak, MI 48067 (Required)

Work Location: In person