Medical Secretary / Front Desk Executive

About Elite Plus:
Elite Plus is a specialized physiotherapy and rehabilitation center providing advanced therapy solutions, sports rehabilitation, and post-surgical care in a professional and patient-centered environment.

Role Overview:
We are seeking a professional and well-presented Medical Secretary to manage front desk operations, patient coordination, and administrative support to ensure a smooth and efficient clinic workflow.

Key Responsibilities:
1. Front Desk Management

• Greet and assist patients in a professional and welcoming manner.
• Handle incoming calls, WhatsApp messages, and appointment bookings.
• Schedule, confirm, and follow up on appointments.
• Manage patient check-in and check-out process.

2. Administrative Duties

• Maintain and update patient records accurately.
• Prepare daily reports for management.
• Coordinate with therapists regarding schedules and availability.
• Issue invoices and manage payment processing (cash, card, transfers).

3. Customer Experience

• Ensure high-quality patient service and satisfaction.
• Handle patient inquiries and complaints professionally.
• Follow up with patients after sessions when required.

4. Operational Support

• Monitor clinic supplies and report shortages.
• Coordinate with cleaning staff to maintain clinic appearance.
• Support marketing activities when needed (confirming attendance, events, etc.).

Qualifications:

• Previous experience as a medical secretary or front desk executive preferred.
• Strong communication skills.
• Professional appearance and positive attitude.
• Good computer skills (Excel, basic reporting, booking systems).
• Ability to work under pressure and multitask.
• Arabic fluency required; basic English preferred.

Employment Type:
Full-Time – On-site 8hrs /6 days

Job Type: Full-time

Pay: From E£10,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Medicl Secertary/ assistance : 2 years (Required)