Medical Spa Manager

Role Overview

The manager position will oversee Casa Glow’s business operations, ensuring the seamless delivery of services, scaling our brand, and driving profitability. As a key executive, you will work closely with the CEO to establish and execute a strategic roadmap that aligns with our growth goals and industry leadership.

This role demands a seasoned professional with a deep understanding of the aesthetics industry, particularly within the competitive NYC market. The ideal candidate will be innovative, results-driven, and passionate about enhancing the client experience while ensuring operational excellence.

Key Responsibilities

Business Operations:

● Oversee the day-to-day operations of CasaGlow, ensuring an unparalleled client experience in all services offered (Botox, fillers, facials, laser treatments, etc.).

● Establish and implement operational strategies to improve efficiency, streamline workflows, and enhance team performance.

● Create and execute a strategic vision that supports CasaGlow’s long-term goals.

● Develop and enforce SOPs (Standard Operating Procedures) to maintain consistency and high standards.

● Ensure compliance with all local, state, and federal regulations for medical spa operations.

Growth and Expansion:

● Manage all operational and logistical aspects.

● Identify new market opportunities within NYC and surrounding areas, including partnerships, collaborations, and future locations.

● Expand Casa Glow’s service offerings by analyzing trends in the aesthetics industry and implementing innovative solutions that align with client demands.

Marketing and Business Development:

● Collaborate with the marketing team to develop and execute strategies that increase brand visibility and attract new clientele in NYC’s highly competitive market.

● Collaborate with marketing professionals and agencies to develop and execute strategies that increase brand visibility and attract new clientele in NYC’s highly competitive market.

● Oversee digital marketing efforts, including SEO, paid media, email campaigns, website optimization and social media to drive client engagement and retention.

● Implement strategies to boost online presence and optimize CasaGlow’s ranking on Google and other platforms.

● Evaluate and refine loyalty programs, promotions, and client retention initiatives to enhance customer satisfaction and lifetime value.

● Research industry trends to expand service offerings and introduce innovative treatments aligned with client demand.

Team Leadership and Development:

● Build and lead a high-performing team, ensuring a culture of professionalism, accountability, and collaboration.

● Implement training programs to upskill staff and ensure exceptional client care.

Financial Management:

● Develop and manage budgets to ensure financial health and profitability across all locations.

● Analyze P&L (Profit and Loss) statements, identify inefficiencies, and implement cost-saving strategies without compromising service quality.

● Set and monitor KPIs (Key Performance Indicators) to track performance and identify growth opportunities.

Client Experience:

● Maintain a strong focus on delivering a luxury, personalized client experience to ensure retention and referrals.

● Regularly analyze client feedback to identify areas for improvement and innovation.

Qualifications:

● 10+ years of progressive experience in leadership roles, with at least 5+ years in the aesthetics, and medical spa industry.

● Industry Expertise: Proven experience in a senior operational role, preferably within the aesthetics, beauty, and wellness, with a deep understanding of the NYC market.

● Leadership: Strong leadership skills with the ability to manage cross-functional teams and cultivate a collaborative work environment.

● Operational Excellence: Demonstrated success in scaling businesses, streamlining operations, and achieving measurable growth.

● Marketing Knowledge: Experience with marketing strategy development, especially in SEO, digital campaigns, and client retention programs.

● Visionary Mindset: Ability to align strategies with long-term business goals while staying adaptable to change.

● Client-Centric: Passionate about enhancing client satisfaction, building high-performing teams, and scaling a luxury brand.

● A bachelor’s degree is required; an MBA or equivalent is preferred.

What We Offer:

● Equity Opportunity

● Supportive Work Environment: A collaborative, professional team passionate about aesthetics and wellness.

● Career Growth: The opportunity to be part of an expanding luxury brand with plans for growth.

Benefits:

• Family leave
• Flexible schedule
• Paid time off
• Professional development assistance

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person