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Member Helpdesk Agent-(OK) Hybrid

Oklahoma City, United States

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The qualified candidate will be responsible for assisting members applying for Medicaid services through the member portal. Their responsibilities will be to provide friendly and general technical support to the callers as they navigate through the online application and assist with user/password resets.

Your role in our mission

Answers member calls/questions to assist with eligibility for Medicaid benefits Mon-Fri (8 am-5 pm)
Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements. Contributes to problem identification and resolution
Interprets, audits, and reconciles reports for accuracy or completeness. Prepares and maintains standard reports for management and clients
Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures

What we're looking for

Outstanding customer service with call center background a plus
Ability to multitask and work with multiple computer applications
Good internet service is required for all positions
Experience working with client company products and/or services
Bilingual a plus

What you should expect in this role

On-site training at Oklahoma City, OK
Hybrid after training

#LI-HYBRID #LI-JW1

The pay range for this position is $28,500.00 - $36,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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