Membership Service Representative

Cortland County Family YMCA Job Description

Job Title: Membership Service Representative

Pay: 16 / hr

Open Shifts: Saturdays 12:00pm- 4:00pm, Sundays 12pm-4pm with subbing as needed

Position Summary:

This position supports the mission and work of the Y, a leading nonprofit organization. Under the direction of the Membership Coordinator, the Membership Service Representative is responsible to greet and welcome all members and visitors of the YMCA in a professional manner. The incumbent will provide tours to potential members, sell memberships, register members for programs, answer phones, respond to member questions and concerns, complete transactions, and perform clerical functions as assigned. The Member Services Representative provides leadership and assures the well being for all, in line with the YMCA of the USA guidelines and Association policies.

Responsibilities/ Duties/ Functions/ Tasks:

The essential functions of this position include.

Greeting all members and speaking in a way to promote a healthy Member Service relationship and environment.
Accurately input member information as needed.
Day to day logging of members and enforcing building restrictions.
Responsible for completing daily end of shift reports as well as accurate input of daily cash transactions.
Answer phones in a polite, professional manner ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person.
Possess a strong understanding of all programs, activities, and services, with the ability to provide members detailed, accurate, and timely information.
Maintaining a supply of towels for member use through washing and drying regularly during shift.
Daily maintenance of front lobby and desk area
Open and close the facility according to established procedures.
Attending staff meetings as well as any training deemed necessary.
Handle emergencies as they arise. Complete incident reports as required.
Work as a team member in handling assigned tasks as well as assisting with other tasks/ events deemed necessary.

Experience, Education, and Qualifications:

High School diploma or equivalent
Preference of one year or more experience working in a customer service field
High degree of human relation and customer service skills. As well as comfortability with speaking and listening to people.
Ability to handle multiple tasks, work independently, resolve problems, and time management skills.
Possess basic computer skills with a working knowledge of Microsoft Office programs preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee must frequently lift and/ or move up to 15 pounds and occasionally lift and/ or move up to 30 pounds. The employee must frequently perform these tasks while using the stairs. Specific vision abilities required of this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position requires sitting for extended periods of time and repetitive data entry. Ability to perform all physical aspects of this position.

Light shoveling and cleaning duties as needed.

Work Environment:

This job operates in a recreational and public environment. This role routinely uses standard office equipment such as phones, photocopiers, filing cabinets, and computers. At times, employees may be exposed to undesirable working conditions, communicable infectious diseases, and risk of injury from others. All employees are required to follow the preventative health policies of the YMCA at all times. The noise level in the work environment is moderate to high.

Americans with Disabilities Specifications:

The physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Part-time

Pay: $16.00 per hour

Benefits: