Membership Specialist

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Membership Specialist

OUR MISSION: We accept and implement the Girl Scout Mission to build courage, confidence and character to make the world a better place.

THE GSCSNJ WAY: Our team members are receptive to new ways of doing things that translate new ideas into the creation of meaningful Girl Scout Experiences for our members. They are not afraid to take risks; they learn from failure; they work together to achieve success; they exchange ideas to create value, allowing the unexpected to happen. Team members are innovative, have a “Think Outside the Box” mindset and enjoy collaborating with others.

OVERVIEW OF POSITION: The Membership Specialist is responsible for driving growth and engagement in girl and adult membership through recruitment, volunteer management, and community partnerships. This role develops and supports Service Unit volunteer teams, builds collaborations with community stakeholders, manages assigned grants, and ensures effective delivery of the Girl Scout Leadership Experience across assigned geographic areas.

SUCCESS FACTORS:

Recruitment and retention of girls and adult members that reflect the diversity of the communities we serve
Development and maintenance of positive relationships with volunteers, community partners, and external stakeholders
Achievement of grant deliverables, membership goals, and project deadlines
Effective use of data and technology to monitor trends, assess performance, and inform strategy

ESSENTIAL RESPONSIBILITIES:
This list is not meant to be exhaustive of all tasks and responsibilities. Other duties may be
assigned as needed or may be unique to a specific instance of a job

Membership Growth & Recruitment:

Build relationships with community stakeholders in the designated territory (Burlington County) to recruit new girls and adults into Girl Scouting.
Conduct professional recruiting presentations to promote Girl Scout programs and membership.
Support Service Units in achieving annual membership goals through targeted recruitment and engagement strategies.
Ensure recruitment activities align with Council priorities and reflect community demographics.

Volunteer Management & Support:

Recruit, train, and support Service Unit volunteers, ensuring they have the resources and guidance needed to deliver a quality Girl Scout Leadership Experience.
Foster effective volunteer teams by recruiting, appointing, and supervising Service Unit managers and volunteers.
Provide coaching, conflict resolution, and problem-solving support as needed.
Recognize and celebrate volunteer accomplishments.

Grant Management & Implementation:

Successfully manage assigned grants in compliance with guidelines and timelines.
Achieve expected outcomes and submit all required reports accurately and on time.
Collaborate with Council leadership to align grant initiatives with membership growth goals.

Data & Technology Utilization:

Use the Council CRM system to track and analyze recruitment, retention, and volunteer engagement data.
Conduct market research to identify opportunities for growth and improve strategies based on trends.
Optimize use of Salesforce, Looker, and other tools to support volunteer management and customer service.

Community & Stakeholder Engagement:

Build and maintain partnerships with schools, community organizations, and businesses to expand Girl Scout visibility.
Identify opportunities for Council collaboration within the community.
Represent GSCSNJ at events, fairs, and presentations to increase awareness and participation.

Education, Experience, and Skills Requirements:

Associate’s Degree preferred; High School Diploma required
2–3+ years of professional experience in sales, community outreach, or volunteer management
Experience working with diverse communities and building relationships across sectors
Strong organizational, communication, and public speaking skills
Proficient in Microsoft, CRM systems (e.g., Salesforce), and virtual communication tools
Ability to learn and apply new technologies and data management practices

Physical Requirements:
For office-based positions, the general physical expectations are that:

Ability to read materials and respond in writing or verbally
Operate standard office equipment (computer, copier, phone, etc.)
Move around the office as needed for meetings and collaboration
Occasional lifting up to 20 pounds
Reasonable accommodation will be provided as needed.

Other Expectations:

Role requires significant time in the community (approximately 50–70% of time out of the office)
Some evening and weekend work required; overtime may be necessary during peak recruitment seasons (late summer/early fall)
Reliable transportation required

Compensation:

Full Time Exempt Position. Salary Range: $43,000-$48,000
Benefit package included on website: https://www.gscsnj.org/en/careers.html
Generous PTO policy – 25 days plus holidays according to annual schedule
403(b) Thrift Plan with company match
State of New Jersey Paid Sick Leave
Group Health Plans for medical, vision, and dental
Optional Health Care Accounts for savings and flexible spending
Group Life and Accidental Death & Dismemberment Coverage (Employer-paid and additional voluntary)
Group Short- and Long-term Disability Insurance (voluntary)
Employee Assistance Program
Tuition Reimbursement and Professional Development Programs
Casual dress, All-staff retreats, flexible scheduling depending on position

In accordance with federal law and Girl Scouts of the USA policy, we do not discriminate on the
bases of race, color, national origin, sex, age, or disability. Girl Scouts is an Equal Opportunity
Employer Committed to Diversity

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