MEP Team Leader

Leader is responsible for overseeing the operations, maintenance, and reliability of critical infrastructure in high-stakes environments. These critical environments may include data centers, hospitals, pharmaceutical facilities, and other mission-critical sites. This role ensures the effective management of critical systems, including electrical, mechanical, HVAC, and control systems, to minimize downtime and maintain operational integrity. The Team Leader will supervise a team of technicians, coordinate with cross-functional departments, and uphold rigorous standards in safety, performance, prevent downtime, and support regulatory compliance.

Responsibilities:

Team Leadership & Supervision:

• Lead, mentor, and manage a team of critical environment technicians, providing guidance, training, and support to ensure high performance and adherence to safety standards.
• Oversee daily team activities, including maintenance schedules, repair work, and troubleshooting activities, to maintain efficient operations and address system issues proactively.
• Conduct performance evaluations, set individual and team goals, and ensure that team members have the resources needed to perform their tasks effectively.

Operations & Maintenance:

• Ensure preventive and corrective maintenance activities are performed on critical systems, including electrical, HVAC, mechanical, and control systems, to maintain optimal functionality and minimize downtime.
• Manage and monitor critical environment infrastructure, adjusting systems as necessary to maintain proper environmental conditions and reduce risks.
• Implement, optimize and enhance Standard Operating Procedures (SOPs), Maintenance Operating Procedures (MOPs), and Emergency Operating Procedures (EOPs) to streamline operations and ensure compliance.
• Monitor environmental conditions and ensure systems are calibrated to maintain optimal conditions within the facilities, protecting sensitive IT equipment from risks.

Emergency Response & Incident Management:

• Act as the primary point of contact for critical incidents, leading the team in responding to emergencies and ensuring rapid containment, resolution, and recovery.
• Coordinate with internal and external stakeholders to communicate incident details, provide status updates, and implement corrective actions to prevent future occurrences.
• Conduct post-incident reviews and root-cause analyses, documenting findings and developing improvement plans.
• Planning & Coordination:
• Coordinate with engineering, operations, IT and facilities teams to plan and schedule maintenance, repairs, and upgrades for critical systems.
• Participate in planning and implementing infrastructure improvements, expansions, and upgrades to enhance system resilience and efficiency.
• Manage spare parts inventory, ensuring availability of essential components for quick repairs and maintenance.
• Facilitate smooth handoffs between shifts, ensuring that all critical information is documented and communicated effectively to maintain operational continuity.

Monitoring & Reporting:

• Oversee and analyse data from monitoring systems, tracking metrics like temperature, humidity, power usage, and system performance to proactively address any anomalies.
• Maintain detailed records of maintenance, incident responses, and system health, providing regular reports to senior management on critical environment system performance.
• Ensure the team are utilizing internal computerised management system (CMMS) to track all equipment assets and complete work order requests for maintenance work.
• Implement KPIs and operational metrics to assess team and system performance, identifying areas for improvement and ensuring efficient resource use.
• Regularly inspect and monitor critical environment equipment, facilities, and grounds for unsafe or abnormal conditions, promptly escalating issues according to applicable policies and standards.
• Continuous Improvement & Training:
• Identify opportunities for improving processes, system reliability, and team performance, contributing to a culture of continuous improvement.
• Recommend opportunities for system optimisation, energy efficiency and cost savings, contributing to the facilities overall operational goals.
• Develop and implement training programs to keep the team up to date on best practices, new technologies, and industry standards in critical environment management.
• Encourage professional development, providing team members with opportunities to obtain relevant certifications and attend industry specific training sessions.

Compliance & Safety Standards:

• Enforce compliance with safety regulations, local UAE and international standards, and company policies to maintain a secure work environment.
• Conduct safety briefings, risk assessments, toolbox talks and Job Hazard Assessments (JHAs), ensuring all team activities align with environmental health and safety (EH&S) standards.
• Ensure team compliance with regulatory requirements, including performing audits and inspections to uphold safety and quality standards.