Merchandise Coordinator

Summary:

The Merchandise Coordinator supports the daily operations of Rosen Hotels & Resorts’ retail outlets by managing inventory, coordinating vendor relations, and ensuring accurate pricing and product presentation. This role plays a key part in maintaining the integrity of the merchandise program across shops, spas, and delis, while delivering exceptional service to internal teams and guests.

Responsibilities:

• Assist with the creation and maintenance of purchase orders (POs) in Adaco for gift merchandise and retail items.
• Coordinate merchandise transfers between properties and outlets, ensuring accurate documentation and timely delivery.
• Maintain up-to-date product information in POS systems, including SKUs, pricing, and descriptions.
• Create and distribute price labels for merchandise across retail locations.
• Track and report damages, missing items, and vendor credits.
• Support inventory counts and reconciliation efforts; collaborate with OCIA to resolve discrepancies.
• Communicate with vendors regarding orders, deliveries, and payment issues; assist Accounts Payable in resolving invoice discrepancies.
• Maintain vendor files including contact information, packing lists, invoices, and credit memos.
• Monitor and report on gift shop sales trends; assist with reorders and product recommendations.
• Deliver retail labels and assist with merchandise setup and transfers as needed.
• Maintain and troubleshoot label printers and other merchandising equipment.
• Coordinate department calendars and provide reminders for meetings and deadlines.
• Attend staff meetings and relay relevant information to merchandising associates.
• Provide general administrative support to the merchandising team and assist with special projects as assigned.
• Comply with the company's drug-free and tobacco/nicotine-free policy.
• All other duties as assigned.

Experience/Qualifications:

• Minimum 2–3 years of experience in retail operations, merchandising, or administrative support required —preferably in a hospitality or multi-outlet environment.
• Experience with inventory systems such as Adaco, POS platforms, and basic accounting coordination is highly desirable.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Professional demeanor and team-oriented mindset.
• Ability to lift 25 lbs. frequently and up to 50 lbs. infrequently.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• Associate’s degree in Business Administration, Retail Management, or Hospitality preferred.

Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation and Personal Days
• Tuition Reimbursement and Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Childcare Financial Assistance
• Hospitality and Dining Discounts
• Access to our Family Outreach Center
• Excellent Career Growth Opportunities
• And much more

We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.