Merchant Experience Operation

Job Responsibilities:

1. Develop the merchant experience indicator system, conduct periodic monitoring, identify key experience pain points, and prioritize critical issues requiring improvement.

2. Formulate experience optimization strategies to enhance merchants' end-to-end journey—from onboarding and operation to after-sales support—thereby improving their operational capabilities on the platform.

3. Optimize processes and products by analyzing data and customer service workflows to identify merchant experience issues. Proactively review high-frequency problems and refine SOPs) and experience optimization MRDs.

4. Manage merchant governance and platform order: develop and implement merchant governance strategies, identify and address violations, and collaborate with consumer and fulfillment teams to refine platform rules, thereby increasing merchant compliance rates and platform trust.

Requirements:

1. Familiarity with the transaction processes and user service systems of platform-based businesses; prior experience in experience operations, merchant operations, or governance is preferred.

2. Strong data analysis skills, logical thinking, and the ability to identify and deconstruct experience-related issues.

3. Excellent communication and coordination skills, with the ability to mobilize resources across departments; curiosity and passion for business.

4. Proficiency in English.

Highlights:

1. Participate in and witness the rapid development of Meituan's global food delivery business, competing head-to-head with top international players.

2. Be part of the from-scratch expansion into one of the most developed and diverse markets in the Middle East, contributing to rapid business growth.