Merchant Integration & IT Support Specialist

Job Summary
We are looking for a Merchant Integration & IT Support Specialist to assist with merchant onboarding, coordinate system integrations, and provide general IT support. The role requires someone with strong coordination and communication skills, a good grasp of technical workflows, and the ability to support merchants and internal teams effectively.

Key Responsibilities

• Coordinate with merchants during setup, testing, and activation of payment integrations.
• Provide first-level technical support for integration and connectivity issues.
• Assist in troubleshooting IT-related issues across internal systems and tools.
• Review technical readiness checklists and ensure merchants meet integration requirements.
• Track progress of integrations and maintain detailed documentation and reports.
• Work with internal teams to ensure smooth operation and timely issue resolution.
• Support internal IT processes such as account setup, system access, and basic troubleshooting.
• Identify recurring technical issues and suggest process improvements.

Required Skills & Experience

• 1–3 years of experience in technical support, merchant onboarding, or system integration coordination.
• Basic understanding of APIs, web or mobile app workflows, and general IT systems.
• Strong troubleshooting and coordination skills.
• Excellent English communication skills, both written and spoken.
• Familiarity with tools like Postman, Jira, or ticketing systems is an advantage.
• Bachelor’s degree in IT, Computer Science, or a related field preferred.

Job Type: Full-time

Pay: QAR3,500.00 - QAR4,500.00 per month

Application Question(s):

• Do you hold a Bachelor’s degree in IT, Computer Science, or a related field?
• Do you have experience in technical support?

Education:

• Bachelor's (Required)