Meta Leads handler Female with good Communication

Job Title:

Meta Leads Handler – DME / Healthcare

Department:

Patient Success / DME Sales Support

Job Summary:

We are hiring a Meta Leads Handler to manage and qualify incoming leads generated through Facebook & Instagram (Meta Ads) for Durable Medical Equipment (DME) services.

The role focuses on quick response, patient qualification, and coordination with intake/sales teams to convert leads into eligible patients under insurance guidelines.

Key Responsibilities: Lead Response & Patient Handling

• Respond to Meta leads via calls, WhatsApp, and Messenger within 2–5 minutes
• Communicate with patients professionally and empathetically
• Guide patients about DME products/services (e.g., braces, CGM, oxygen, etc.)

Patient Qualification (VERY IMPORTANT)

• Collect and verify:
• Patient demographics (Name, Age, State)
• Insurance type (Medicare, Medicaid, Private)
• Medical condition (e.g., diabetes, back pain, mobility issues)
• Doctor availability / prescription status
• Identify eligible vs non-eligible patients based on DME criteria
• Filter out junk or duplicate leads

Intake Support & Documentation

• Collect initial required information for intake process
• Ensure accurate and complete data entry
• Prepare lead for intake / prior authorization / verification teams

Communication & Conversion Support

• Build trust with patients and explain next steps clearly
• Handle basic objections and concerns
• Ensure maximum show-up / answer rate for follow-ups

CRM & Lead Management

• Update leads in CRM / Google Sheets with:
• Lead status (New, Qualified, Not Interested, Converted)
• Follow-up notes
• Call outcomes
• Maintain proper pipeline hygiene

Coordination with Internal Teams

• Transfer qualified leads to:
• Intake team
• Verification / Prior Authorization
• Sales closers
• Share complete patient details for smooth processing

Performance Tracking

• Maintain:
• Response time under 5 minutes
• High qualification accuracy
• Conversion-ready leads

Requirements:

• Intermediate / Bachelor’s degree
• Experience in DME / Healthcare / Medical Billing / Patient Handling preferred
• Knowledge of:
• Medicare & insurance basics
• Patient intake process
• Fresh candidates with strong communication can also apply

Required Skills:

• Strong English communication (US accent preferred)
• Patient dealing & empathy
• Lead qualification skills
• Fast typing & multitasking
• Basic knowledge of healthcare workflow

Job Type:

• Full-time
• Night Shift (US Campaigns)

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person