MICE Operations (Contracting) – Mid-Management

MICE Operations (Contracting) – Mid-Management Profile

Job Highlight
The ideal candidate will have 5+ years of experience in the MICE Travel industry, with proven expertise in MICE Operations, quotation preparation, contracting, and execution. The candidate should be capable of independently managing end-to-end MICE files, ensuring seamless coordination and exceptional service delivery.

Job Description

• Independently handle MICE files – from client inquiry, quotation, and contracting to on-ground execution and post-event reconciliation.
• Prepare customized costings, itineraries, and proposals as per client requirements, ensuring competitiveness and profitability.
• Negotiate and finalize vendor contracts with hotels, DMCs, airlines, transportation, and event suppliers.
• Coordinate across internal teams – Sales, air ticketing, visa, finance, and on-site operations – for smooth file management.
• Supervise on-ground execution of group movements, hotel check-ins, F&B arrangements, transfers, and event logistics.
• Ensure client satisfaction and maintain long-term relationships through proactive communication and service excellence.
• Manage operational documentation, payment schedules, and vendor follow-ups within defined company timelines.
• Identify process improvements to enhance efficiency and service quality in MICE operations.

Skills Required:

• Strong background in MICE operations, file handling, contracting, and vendor negotiation.
• Excellent customer service and communication skills (written & verbal).
• Ability to manage multiple group movements simultaneously.
• Strong attention to detail and problem-solving ability.
• Proficiency in MS Office and travel management tools.
• Ability to work both independently and collaboratively in a fast-paced environment.

Role: MICE Operations – File Handler (Mid Management Position)
Industry Type: Travel & Tourism - MICE
Department: Service & Operations
Employment Type: Full Time, Permanent
Location: Kolkata
Salary: Best in Market (depending on profile and experience)

Education:

UG: Any Graduate
PG: Any Postgraduate

Key Skills:

MICE Operations, File Handling, Quotation & Costing, Contracting, Vendor Management, Corporate Travel, Client Servicing, Event Coordination, Customer Service, Relationship Management

About Us:

Established in 1993, Victoria Travels Pvt. Ltd. has evolved into a leading travel management company offering all-India and worldwide tour packages. Starting with air ticketing, we have expanded into Inbound, Outbound, MICE, and Theme Tourism.

Over the years, Team Victoria has continually strived to deliver superior customer experiences, earning us one of the highest rates of repeat clientele in the industry.

We specialize in Leisure Travel, Business Travel, Honeymoon Packages, and Corporate Incentive Programs.

Website: https://victoriatravels.com/

Job Type: Full-time

Pay: From ₹45,000.00 per month

Work Location: In person