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State of Alaska

Microcomputer/Network Technician 1/2

JOB_REQUIREMENTS

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Employment Type

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Company Location

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Salary

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This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

What You Will Be Doing

We are interested in candidates who demonstrate some or all of the following capabilities:

Provide hands-on technical support to Department of Revenue staff in the Anchorage office and remote locations by troubleshooting workstation, printer, and account issues through the Service Desk ticketing system.
Prepare, image, and deploy Windows computing devices and peripherals following established configuration standards and asset tracking procedures.
Maintain accurate documentation of work performed, equipment issued, and incidents resolved in the Service Desk ticketing and inventory systems.
Collaborate daily with other Service Desk technicians and the Network Specialist Supervisor to ensure timely, customer-focused support and consistent service delivery.
Participate in training and skill-building activities to advance from the Network Technician 1 to the Network Technician 2 responsibilities (if hired at the lower level).

Mission and Culture

The Department of Revenue’s Administrative Services Division delivers centralized IT and operational support enabling divisions to fulfill their missions of collecting, investing, and managing State funds.

As part of the Service Desk, you will ensure reliable technology operations that support thousands of users and critical statewide systems.

Benefits of Joining Our Team

You’ll be part of a small, skilled IT support team that values teamwork, technical growth, and service excellence.

Technicians are encouraged to complete professional certifications (A+, MD-102) and gain experience leading to promotion through the flexibly staffed MC/NT1?MC/NT2 track.
State employment provides generous leave, holidays, retirement, and health benefits, along with advancement opportunities in network, security, and systems administration.

The Working Environment You Can Expect

This position is located in the Atwood Building in downtown Anchorage—close to shops and amenities.

You’ll work in a modern office environment using current hardware and collaboration tools such as Microsoft 365, Teams, and AlaskaNow. Occasional travel within Anchorage for deployment support may occur.

On occasion, this position may require the employee to work flexible hours. This would include possibly working on the weekend and/or during the evening, sometimes with short notice beforehand.

Who We Are Looking For

Customer Service – Anticipates and meets the needs of both internal and external customers; delivers high-quality, courteous support in a fast-paced environment.
Technical Competence – Applies technical knowledge of hardware, software, and tools to analyze and solve problems accurately and efficiently.
Network Management – Understands the operation and maintenance of workstation-level networking and connectivity systems (e.g., printers, shared drives, VPNs).
Problem Solving – Identifies and analyzes problems; evaluates relevant information; develops and communicates sound solutions.
Teamwork – Promotes cooperation, trust, and shared accountability while supporting team goals and knowledge sharing.

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Minimum Qualifications

Competency Description
The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates you possess the minimum required competencies for the job class.

Microcomputer/Network Technician 1:

Any combination of education and/or experience that provides the applicant with competencies in

Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

Equivalent to those typically gained by:

Training or experience that developed customer relation skills, knowledge of a variety of desktop applications, and/or knowledge of networking concepts.

Microcomputer/Network Technician 2:

Any combination of education and/or experience that provides the applicant with competencies in

Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.
Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

Equivalent to those typically gained by:

Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications; installing new computers, printers, and other peripheral devices; and/or loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.

Special Note:

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

Additional Required Information

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements to be considered for employment at this time.

At the time of application, the applicant must attach as individual documents the following items (If unable to attach documents, please fax or email the contact listed below):

Applicants are encouraged to provide a concise resume highlighting their relevant experience with customer service, desktop support, or technology operations.
References will be requested prior to interview

If selected for an interview, the applicant must provide the following:

A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, business name, and current phone number(s).

A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.

Background Check
The successful candidates must pass a comprehensive background investigation, which includes a criminal history check.

Application Notice

You can ONLY apply for this position through the Workplace Alaska website or via a hardcopy application. If you accessed this recruitment bulletin through a job search portal, such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply" page. Your application must be submitted by 5:00 p.m. Alaska Standard Time on the closing date.

Education

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of the interview.

Special Instructions for Foreign Education

Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.

Work Experience

If using work experience not already documented in your application, also provide the employer’s name, job title, employment dates, and whether full or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are clearly met. If they are not, the applicant may not advance to the recruitment interview and selection phase.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Bargaining Unit

If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, do not complete this question.

Flexible Staffing
This position is flexibly staffed. The level of the job offer will be based on the selected candidate’s credibly possessed and proven competencies. If hired at the lower level, you will be promoted to the higher level after completing the training plan and demonstrating competency in the work.

EEO Statement

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

Contact Information

Workplace Alaska Application Questions & Assistance

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance, please visit the reset password page.

For specific information about this position, please contact the hiring manager at the following:

Myk Overton

Microcomputer/Network Specialist 2 (Supervisor)

Phone: 907-209-2748

myk.overton@alaska.gov

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

Health insurance, which includes employer contributions toward medical/vision/dental
- The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
  - AVTEC
  - Confidential
  - Correctional Officers
  - Marine Engineers
  - Mt. Edgecumbe Teachers
  - Supervisory
  - Unlicensed Vessel Personnel/Inland Boatman's Union
  - Exempt employees (not covered by collective bargaining)
- The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
  - General Government
  - Labor, Trades and Crafts
  - Public Safety Employees Association
  - Masters, Mates & Pilots
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

Group-based insurance premiums for
- Term life (employee, spouse or qualified same sex partner, and dependents)
- Long-term and short-term disability
- Accidental Death and Dismemberment
- Long-term care (self and eligible family members)
- Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
Matching employer contribution into a defined contribution program (new employees)
Employer contribution into a defined benefit or defined contribution program (current employees)
Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
Option to enroll in the Alaska Deferred Compensation Program
Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits