Microsoft IT AV Support Agent

Required Toolkit

• Rechargeable screwdriver set

• Cable cutters

• Pliers

• Patch cords

• Cable ties / Velcro straps

• USB to RJ45 console cable

• USB flash drive (minimum 32 GB)

• Required Devices

• Mobile data card or smartphone

• iOS version 14 or higher

• Android version 14 or higher

• (Versions applicable as of December 2025; updates will be communicated by Client)

• Additional Requirements

• Client-issued badge and account

• Client-imaged laptop

• Access to Client-provided tools and PowerApps

Preventative Maintenance & Lifecycle Management

• Perform scheduled preventative maintenance (PM) to proactively prevent failures.

• Conduct room health checks for critical and customer-facing rooms.

• Assemble annual lifecycle refresh and migration recommendations.

• Support AVLCR (Audio Video Life Cycle Refresh) projects and handovers.

• Support firmware updates, patches, and device configuration (onsite and remote).

Event & Meeting Support (On-Demand)

• Provide trained AV technicians for Non-Standard AV Events.

Responsibilities include:

• Pre-event planning and dry runs

• Onsite setup and teardown

• Assisting users with device connections

• Joining Teams / Teams Live events

• Audio, video, and microphone testing

• Live troubleshooting during events

• Post-event shutdown and equipment management

• Deliver AV training for new room deployments using Client-provided content.

Infrastructure & Network Smart Hands Support

• Provide onsite smart hands support under remote supervision, including:

• Network device resets and replacements

• Port verification and swaps

• Patch cabling (fiber and copper)

• Rack and stack activities

• Power maintenance support (pre/post activities)

• Troubleshoot network connectivity issues and escalate to Client Tier 2 when required.

• Verify printer network connectivity and perform Tier 1 troubleshooting where applicable.

Technical Skills

• AV systems and major OEM platforms (Crestron, Extron, Biamp/Tesira, Dante)

• OEM troubleshooting and RMAs (Shure, Sennheiser, Logitech, Poly, Cisco, Dell, HP, Lenovo, Apple – subject to change)

• Basic networking (switches, routers, access points, cabling)

• End-user device troubleshooting (Windows and non-Windows)

• Ability to work at height using ladders or lifts when required

Job Types: Part-time, Temporary
Contract length: 6 months

Pay: QAR50.00 - QAR80.00 per hour

Work Location: Remote