Mobile Clinical Assistant - Fertility

Mobile Clinical Assistant

** Opportunity available for those interested in healthcare delivery and management, including gap-year candidates. Currently hiring to start as soon as possible and continue in the role at least through July 2027 **

Sundial® is a convenient reproductive health and fertility service. We collaborate with leading fertility centers to provide world-class fertility care in an innovative, time-saving way. By providing ultrasound and blood draw services closer to where patients live or work, Sundial strives to make high-quality fertility care vastly more accessible.

Sundial is seeking a driven and dynamic Mobile Clinical Assistant to join our team. Sundial Mobile Clinical Assistants are responsible for delivering excellent, high-touch, fertility and reproductive health care and administrative assistance to the Sundial team. High levels of professionalism, flexibility, attention to detail, and problem solving are required to be successful. The Mobile Clinical Assistant is an important, patient-facing representative of Sundial’s mission. This individual will be expected to build relationships with Sundial patients and have an unwavering commitment to creating the best possible patient experience. Sundial Mobile Clinical Assistants split their time between clinical and administrative responsibilities. The Mobile Clinical Assistant will report directly to the Clinical Operations Manager or Director of Clinical Operations.

CORE RESPONSIBILITIES

Clinical

• Travel to Sundial clinical sites to deliver the highest quality of care, always acting professionally and maintaining discretion
• Deliver an exceptional patient experience, prioritizing the patient's medical care, comfort, safety, and privacy
• Review pertinent patient history and plan of care prior to procedures, explain procedures to patients, and patient and procedure confirmation
• Perform phlebotomy (blood draws)
• Ensure all visit documentation is accurate, complete, and successfully saved in medical record
• Assemble and disassemble all mobile equipment at clinical sites, and ensure spaces are clean, safe, and ready for patient visits
• Coordinate safe and timely handoff/delivery of specimens to lab
• Follow all company policies, including but not limited to Infection Control Policy and HIPAA Policy

Administrative

• Schedule patients’ appointments at Sundial locations
• Communicate professionally with collaborating fertility centers
• Act as in-office point of contact for Sundial’s clinical care team in the field and be able to provide any support necessary from Sundial’s business office
• Monitor for and address all patient communications
• Complete routine administrative activities that support clinical operations, including but not limited to weekly and monthly supply inventories
• Conduct routine quality control checks, including infection control measures, equipment quality assurance, and checks for expired supplies
• Participate in monthly clinical team meetings during scheduled shifts
• Assist the Sundial team with additional administrative tasks necessary for the success of Sundial’s daily operations
• Be on call for clinical coverage to cover the shift for an unexpected clinical employee absence

QUALIFICATIONS

• Minimum of one (1) year of relevant experience in clinical healthcare, or a related field
• Prior experience with phlebotomy preferred, or must be willing to learn phlebotomy skills and obtain certification within 30 days of employment. Phlebotomy certification course and training provided by Sundial
• Valid driver's license, clean driving record, and comfort driving a company car regularly
• Willingness to travel between outpatient clinics and mobile workplace settings
• Willingness to work weekend shifts in a shared, rotating weekend schedule with other Mobile Clinical Assistants
• Strong communication skills and customer service mindset
• Demonstrated strong problem-solving skills, accountability, professionalism, adaptability, and positive attitude
• Comfort learning new technology platforms, including electronic medical records
• Comfort working in a fast-paced, evolving startup environment
• United States work authorization

WORKING CONDITIONS

This position includes a combination of work in outpatient clinic and mobile workplace settings in the Greater Boston area, remote work when on-call, and in-office work in Cambridge, MA. There will be regular car travel to clinical sites, including but not limited to North Andover, MA, and Boston, MA. Some lifting, maneuvering, and assembling of clinical equipment will be necessary to support clinic and mobile operations.

As Sundial expands, responsibilities in this role may broaden to support new clinical sites and evolving clinical needs within the Mobile Clinical Assistant’s assigned region.

Hours, Schedule & Compensation

This is a part-time role that includes scheduled clinical, on-call, and administrative shifts. Scheduled shifts will include participation in a shared, rotating schedule for weekend coverage with other Mobile Clinical Assistants. Mobile Clinical Assistants must be available to be scheduled to perform work between 6:00 a.m. and 6:00 p.m., seven (7) days per week. The schedule will be provided in advance. The work for this position is expected to be a minimum of 20 hours per week, up to 40 hours per week. Accepted candidates will be expected to work at least through July 2027.

This position includes days off for most Federal holidays and is eligible for paid time off. The rate for this part-time role is $20.00 hourly.

Sundial is an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified candidates, it is Sundial’s policy to implement fair, effective and positive business and personnel practices designed to ensure the full realization of equal consideration for employment and employment opportunity without regard to race, color, religion, sexual orientation, gender, gender identity or expression, age, national origin, citizenship, mental or physical disability, military or veteran status or any other category protected by federal, state, or local law.

Job Type: Part-time

Pay: $20.00 per hour

Benefits:

• Opportunities for advancement
• Paid time off

Experience:

• clinical healthcare or related: 1 year (Preferred)
• phlebotomy (blood draw): 1 year (Preferred)

Ability to Commute:

• Cambridge, MA 02142 (Required)

Ability to Relocate:

• Cambridge, MA 02142: Relocate before starting work (Required)

Work Location: In person