Mortgage Loan Officer Assistant (LOA)

Jeff Cook Real Estate | Mortgage Division

Are you organized, detail-oriented, and excited to support high-performing loan officers in a fast-paced mortgage environment? Jeff Cook Real Estate’s Mortgage Division is looking for a Mortgage Loan Officer Assistant (LOA) to work closely with our licensed Loan Officers, help manage loan pipelines, and ensure an outstanding borrower experience.

What You’ll Do

As a Mortgage Loan Officer Assistant (LOA), you will:

• Support Loan Officers throughout the loan origination process, from Lead to application and through closing.
• Assist in preparing, organizing, and tracking loan documentation to ensure completeness and compliance.
• Communicate with borrowers, real estate agents, title companies, underwriters, and internal teams to gather required documents and updates.
• Enter and maintain accurate loan data in the loan origination system.
• Follow up on missing items and outstanding conditions to help loans stay on track and close on time.
• Provide excellent customer service by answering questions and updating borrowers and partners about loan status.
• Provide administrative support as needed (calls, emails, scheduling, client follow-up).

What We’re Looking For

• Strong attention to detail and commitment to accuracy.
• Excellent communication and customer service skills.
• Ability to multitask, prioritize, and work efficiently in a team environment.
• Professional demeanor and responsiveness when working with clients and referral partners.
• Familiarity with mortgage lending practices and documentation (preferred but not always required).

Preferred (but Not Required)

• Previous experience in mortgage, real estate, customer service, administrative support, or loan processing.
• Knowledge of loan origination software (e.g., Encompass).

Why Work With Us

• Supportive team culture with opportunity to grow your career in mortgage.
• Exposure to real estate and mortgage referral partners.
• Competitive compensation based on experience.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Application Question(s):

• Have you worked in mortgage lending or a related administrative role before?
• Are you comfortable communicating with clients and referral partners daily?
• Do you have experience with mortgage loan documentation or LOS software? If so which ones?
• Are you currently licensed? Which states and what is your NMLS #?

Work Location: Hybrid remote in Summerville, SC 29486