MS COMPLIANCE OFFICER I

Requisition No: 864287

Agency: Highway Safety and Motor Vehicle

Working Title: MS COMPLIANCE OFFICER I - 76002125

Pay Plan: Career Service

Position Number: 76002125

Salary: $34,964.88 Annually

Posting Closing Date: 11/04/2025

Total Compensation Estimator Tool

Division of Motorist Services

Bureau of Commercial Vehicles and Driver Services

*Career Service*

*Open Competitive*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Shameka Conner, (850) 617-27577

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities
This position is responsible for providing customer service to individuals including carriers, carrier services, Tax Collector offices, roadside law enforcement and other governmental authorities, who contact the Bureau of Commercial Vehicle and Driver Services for International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA) services via phone, email/mail, and face-to-face interaction. Duties include examining documents, making eligibility determinations, and issuing credentials to IRP and IFTA applicants, registrants, and licensees. Additional duties may include processing payments; responding to customer inquiries via phone (may include using an automated call system); via email/written correspondence; and via face-to-face interaction. The incumbent in this position is entrusted with certain information that is confidential and/or exempt from public record and that, if not handled properly, could compromise carrier/taxpayer privacy or protection of personal identity.

Knowledge, Skills, and Abilities

• Ability to review materials for completeness, accuracy, and compliance
• Ability to perform basic addition, subtraction, multiplication, and division computations correctly, using whole numbers, fractions, decimals, and percentages
• Ability to manage and resolve conflicts, confrontations, or disagreements in a constructive manner, to minimize negative or hostile customer reaction
• Ability to examine information logically, determine relevance of facts, and reach decisions or solutions appropriate to the circumstances
• Knowledge of how to work effectively with customers (including individuals who work in the agency, other agencies, or organizations outside the government) to assess their needs, provide information or assistance, resolve problems, satisfy expectations, and direct them to available services that can address their needs
• Shows understanding, courtesy, tact, empathy, and concern to others, including individuals who are difficult, angry, or distressed. Relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences
• Knowledge of, and ability to apply, federal and state laws related to motor vehicle registration and DHSMV operations, policies, and procedures; as well as IRP and IFTA policies and procedures
• Ability to use a computer, printer, fax machine, telephone (including multi-line), shredder, credit card payment processor, copier, scanner, and calculator
• Ability to speak clearly and professionally relay information effectively and respectfully; considering the customer’s level of understanding and English proficiency; and the nature of the information (for example, technical, sensitive, controversial). Attentive to nonverbal cues and ability to respond appropriately
• Ability to foster cooperation and support coworkers in achieving bureau and Departmental performance goals
• Knowledge of desktop applications, Word, Excel, Outlook, etc., to perform duties, analyze information, and communicate information in the appropriate format
• Ability to create e-mail and correspondence that uses correct English grammar, punctuation, and spelling; and that relays information (including technical material) in an organized manner appropriate for the intended audience

Job Related Requirements

• The work hours for this position are from 8:00 a.m. to 5:00 p.m., Monday thru Friday. Occasional overtime may be required.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.