MS CRM Dynamics Specialist

Key Responsibilities:

• Configure, customize, and maintain Microsoft Dynamics CRM (on-premise or Dynamics 365 CE) environments.
• Design and implement CRM modules, forms, views, dashboards, workflows, and business process flows.
• Integrate Dynamics CRM with other business systems and applications using APIs, plugins, and connectors.
• Develop custom solutions using Power Platform, Power Automate, Power Apps, and CRM plugins (C#/.NET).
• Analyze business requirements and translate them into technical CRM solutions.
• Ensure CRM performance, reliability, and security through best practices.
• Create, update, and maintain documentation, architecture diagrams, and technical specifications.
• Support CRM users, provide training, and troubleshoot issues on time.
• Manage CRM release cycles, updates, patches, and environment deployments.
• Collaborate with cross-functional teams to streamline business processes using CRM capabilities.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, IT, Engineering, or related field.
• –5+ 8 years of hands-on experience with Microsoft Dynamics CRM / Dynamics 365 Customer Engagement.
• Strong experience in:
  • CRM customization and configuration
  • Plugins and custom workflow activities (C#, .NET)
  • Power Platform (Power Apps, Power Automate)
  • CRM security roles, permissions, and administration
  • Data migration (KingswaySoft, SSIS, Data Import Wizard)
• Good understanding of CRM architecture, entities, relationships, and data model.
• Strong problem-solving, communication, and documentation skills.

Preferred Qualifications & Certifications:

• Microsoft Certified: Dynamics 365 Customer Service / Sales Functional Consultant
• Microsoft Certified: Power Platform Developer / Functional Consultant
• Experience with Azure services, Power BI, or enterprise integrations.