MS Dynamics CRM Solution Architect (Manager)

Role Overview:

As a CRM Solution Architect specializing in Microsoft Dynamics, you will play a pivotal role in designing and delivering innovative technology solutions that align with business objectives. You will be responsible for defining scalable, high-performance solutions while serving as a subject matter expert in CRM technology architecture. This role requires advanced proficiency in Technology Architecture, Operational Architecture, and Architecture Frameworks, with a focus on Applications Architecture and Architectural Design.

Key Responsibilities:

Technology Architecture Design:

• Develop and deliver technology architecture for platforms, products, or engagements, ensuring alignment with performance, capability, and scalability requirements.

• Define solutions that address complex business challenges and apply across multiple teams.

Solution Development:

• Create innovative CRM solutions using Microsoft Dynamics that meet business objectives and drive value.

• Conduct thorough assessments of existing architectures and recommend improvements to enhance efficiency and effectiveness.

Stakeholder Collaboration:

• Facilitate workshops and discussions to gather requirements and feedback from stakeholders, ensuring solutions meet their needs.

• Engage with multiple teams to drive collaboration and contribute to key decisions.

Documentation and Knowledge Sharing:

• Create detailed documentation of architectural designs and decisions for future reference and knowledge sharing.

• Mentor and guide junior team members, promoting best practices in technology architecture and CRM solutions.

Leadership and Team Management:

• Manage and collaborate with teams to ensure effective performance and delivery of solutions.

• Take ownership of team decisions and provide guidance to ensure alignment with architectural goals.

Experience:

• 8–12+ years of experience in the Microsoft ecosystem, with 5+ years specializing in Dynamics 365 Customer Engagement (CE), Dataverse, and Power Platform.

• Proven track record of leading multi-sprint deliveries as a Technical Lead, specifically across Sales, Customer Service, and Field Service modules, ensuring successful implementation and alignment with business objectives.

Technical Expertise:

• Advanced proficiency in C#/.NET (Plugins, Custom APIs, XRM SDK), JavaScript/TypeScript (form scripting, command bar customization), and PCF controls for creating tailored CRM solutions.

• Strong expertise in Dataverse schema design, including security roles, teams, auditing, and data governance.

• Hands-on experience with CI/CD pipelines using Azure DevOps, including solution layering, branching strategies, and automated deployments for CRM projects.

• Deep knowledge of integration and data migration strategies, including ETL processes, throttling, pagination, and delta synchronization to ensure seamless data flow across systems.

Communication Skills:

• Exceptional written and verbal communication skills, with the ability to lead technical workshops, collaborate with stakeholders, and effectively defend architecture decisions.

• Skilled in facilitating discussions to gather requirements, align solutions with business needs, and ensure stakeholder buy-in.

Preferred Qualifications:

• Experience with advanced Dynamics 365 modules, including Omnichannel for Customer Service, Field Service Resource Scheduling (FSR), and Marketing.

• Exposure to Copilot Studio, AI Builder, and responsible AI patterns for CRM scenarios, showcasing innovation in leveraging AI for CRM solutions.

Certifications (Preferred):

• Microsoft Certified: Power Platform Developer Associate (PL-400) – Demonstrating expertise in Power Platform development.

• Microsoft Certified: Power Platform Solution Architect Expert (PL-600) – Validating advanced solution architecture skills.

• Microsoft Certified: Dynamics 365 Customer Service/Sales Functional Consultant (MB-230/MB-210) – Highlighting functional knowledge of Dynamics 365 modules.

• Azure Developer/Architect (AZ-204/AZ-305) – Showcasing proficiency in Azure services and architecture.

Tools & Technologies:

• Dynamics 365 CE: Expertise in Dataverse, Power Apps (Model-Driven/Canvas), Power Automate, and Copilot Studio for creating robust CRM solutions.

• Azure DevOps: Proficient in Git, YAML Pipelines, and Test Plans for efficient development and deployment workflows.

• Azure Services: Skilled in Azure Functions, Logic Apps, API Management, Service Bus, and Event Grid for seamless integrations and scalable solutions.

• Development Tools: Advanced knowledge of JavaScript/TypeScript, C#/.NET, PCF, XRM Tooling, and SolutionPackager for custom development.

• Monitoring & Testing: Experience with Application Insights, Kusto/Log Analytics, Postman, and Swagger/OpenAPI for performance monitoring and API testing.