National Project Logistics Customer Excellence Manager

The Customer Excellence Manager has the P&L responsibility for Project Logistics Operations & Customer Service. The purpose of this role is to achieve the highest customer service quality and profitability goals through the management of the supporting workstreams within the team. The manager must ensure successful customer onboarding. The Customer Excellence Manager also provides the direction and leadership to the management teams to ensure the customer implementation and customer strategies are delivered. Talent development and mentoring is key to this role.

Operational / Tactical duties

• Ensure the highest customer service quality is given at all times
• Ensure operational efficiencies and continuous improvements
• Ensure the required staff levels are maintained based on the business and financial requirements
• Successfully onboard new business ensuring that the client's requirements are met and that profitability is achieved
• Making sure that all systems and data are accurately and timely recorded including (but not limited to) OGS, Salog, and HSE App
• Ensure customer KPI’s are properly implemented, facilitated and maintained/monitored
• Drive continuous improvements based on customer needs or global Project Logistics initiatives

Leadership Responsibility

• Creating and managing an independent team
• Providing leadership and guidance
• Pro-active resolution of client issues and escalations

Financial Responsibility

• Project Logistics P&L management, meeting NPII targets and maintaining financial reporting as required
• Successfully onboard new business ensuring that the client's requirements are met and that profitability is achieved
• Establish the minimum profitability margins

• Minimum 10 years’ experience in international project logistics (road, sea, air, port).
• Proven P&L management and financial reporting skills.
• Strong customer service, retention, and relationship management experience.
• Expertise in operational efficiency and continuous improvement.
• Hands-on experience in customer onboarding and project implementation.
• Leadership skills to manage and mentor a 6–7 member national team.
• Technical knowledge of heavy-lift and out-of-gauge cargo operations.
• Strategic mindset to align customer and business goals.
• Proficient in KPI tracking and logistics systems (OGS, Salog, HSE App).
• Creative, solution-oriented, and adaptable across multiple industries.

• Global Industry Leader – Work for one of the top logistics and supply chain companies worldwide, offering stability and international reach.
• Career Growth Opportunities – Access to strong internal development programs, training, and global mobility.
• Diverse & Inclusive Culture – Collaborate with teams across the globe in a supportive and multicultural environment.
• Innovative & Future-Focused – Be part of a company investing in sustainability, digitalization, and green logistics.
• Competitive Benefits – Enjoy attractive compensation, flexible working options, and comprehensive benefits packages.