National Sea Logistics Customer Care Manager

JOB_REQUIREMENTS

Hires in

Not specified

Employment Type

Not specified

Company Location

Not specified

Salary

Not specified

The National Sea Logistics Customer Care Manager is responsible for managing and continuously optimizing the Customer Care & Sea Logistics Field sales organization and providing customer excellence across a national scope. He/She drives/supports the Customer Care teams (including Sea Logistics field sales), shares knowledge, best practices, and drives national initiatives to deliver service excellence and (including the usage of Sea Logistics products/tools) and business development.

‎

How you create impact

Drive Strategy: Own and implement the Customer Care strategy, aligning with business goals and customer expectations.
Collaborate Cross-Functionally: Ensure strong cooperation between Customer Care and Operational Care teams for optimal service delivery.
Enhance Customer Experience: Launch and lead national initiatives aimed at improving customer satisfaction and retention.
Champion Knowledge Sharing: Facilitate effective communication and knowledge exchange across teams and functions.
Optimize Processes: Continuously improve processes and controls to ensure consistent, customer-centric service.
Ensure Quality & Compliance: Maintain high data quality standards in line with business processes and systems (BP and CoreLOG).
Resolve Challenges: Take ownership of unresolved customer complaints and ensure timely, effective resolution.

What we would like you to bring

Proven Leadership: Minimum 5 years of experience managing customer service or logistics teams, with a strong track record of people development.
Customer-Centric Mindset: Deep commitment to delivering outstanding customer experiences and building lasting relationships.
Strategic Thinker: Ability to develop and execute customer care and business development strategies.
Collaborative Communicator: Skilled in cross-functional collaboration and stakeholder engagement.
Process Improvement Champion: Experience in driving continuous improvement initiatives and optimizing workflows.
Market Knowledge: Strong understanding of Sea Logistics operations and market dynamics.
Problem Solver: Proactive in handling customer issues and turning challenges into opportunities.
Tech-Savvy: Comfortable working with logistics tools and systems, ensuring data quality and operational efficiency.

What's in it for you

At Kuehne + Nagel, you’ll be part of a global leader in logistics, working with passionate professionals who are committed to innovation and excellence. We offer a collaborative environment, growth opportunities, and the chance to make a real impact in the logistics industry.

Are you passionate about logistics and customer care? Join our dynamic team at Kuehne+Nagel as a National Sea Logistics Customer Care Manager and be part of a global leader in logistics and supply chain management.

Elevate your career with us and make a significant impact in the world of air logistics!

Similar jobs