National Sea Logistics Customer Care Manager

How you create impact

• Drive Strategy: Own and implement the Customer Care strategy, aligning with business goals and customer expectations.
• Collaborate Cross-Functionally: Ensure strong cooperation between Customer Care and Operational Care teams for optimal service delivery.
• Enhance Customer Experience: Launch and lead national initiatives aimed at improving customer satisfaction and retention.
• Champion Knowledge Sharing: Facilitate effective communication and knowledge exchange across teams and functions.
• Optimize Processes: Continuously improve processes and controls to ensure consistent, customer-centric service.
• Ensure Quality & Compliance: Maintain high data quality standards in line with business processes and systems (BP and CoreLOG).
• Resolve Challenges: Take ownership of unresolved customer complaints and ensure timely, effective resolution.

What we would like you to bring

• Proven Leadership: Minimum 5 years of experience managing customer service or logistics teams, with a strong track record of people development.
• Customer-Centric Mindset: Deep commitment to delivering outstanding customer experiences and building lasting relationships.
• Strategic Thinker: Ability to develop and execute customer care and business development strategies.
• Collaborative Communicator: Skilled in cross-functional collaboration and stakeholder engagement.
• Process Improvement Champion: Experience in driving continuous improvement initiatives and optimizing workflows.
• Market Knowledge: Strong understanding of Sea Logistics operations and market dynamics.
• Problem Solver: Proactive in handling customer issues and turning challenges into opportunities.
• Tech-Savvy: Comfortable working with logistics tools and systems, ensuring data quality and operational efficiency.

What's in it for you

• At Kuehne + Nagel, you’ll be part of a global leader in logistics, working with passionate professionals who are committed to innovation and excellence. We offer a collaborative environment, growth opportunities, and the chance to make a real impact in the logistics industry.