- Bachelor’s degree or related experience are preferred
- At least 4- 10 years of experience supporting end users providing technical assistance and resolving technical issues for all known operating systems
- Experience in diagnosing complex technical issues
- Experience in trouble shooting network, server and operating systems
- Must have great skills in customer service skills
- Must have the ability to sit for extended periods of hours and can managed to focus for several hours attending to the problems and solutions of the company’s comer system
- Using computers and computer systems to program, write software, set up functions, enter data, or process information
- Observing, receiving, and otherwise obtaining information from all relevant sources
- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events
- Analyzing information and evaluating results to choose the best solution and solve problems
- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Maintain computer networks to enhance performance and user access
- Implement security measures for computer or information systems
- Create electronic data backup to prevent loss of information
- Develop computer or information security policies or procedures
- Resolve computer network problems
Job Type: Full-time
Pay: $62,699.75 - $99,509.38 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person