Network Engineer

The L2 Network Engineer is responsible for operating, maintaining, and troubleshooting network infrastructure to ensure stability, efficiency, and availability across operations, maintenance (O&M), and managed services projects. The role focuses on monitoring network performance, resolving technical issues, and supporting infrastructure deployment while escalating complex issues to L3 support.

Key Responsibilities:

• Operate and maintain network infrastructure to ensure stability and high availability of services.
• Monitor network performance and report anomalies to senior engineers.
• Implement network configurations according to best practices and guidelines.
• Ensure backup copies of network components are maintained.
• Assist in network projects, including infrastructure deployment and integration.
• Provide Level 2 technical support for network-related incidents.
• Escalate unresolved issues to L3 engineers for advanced troubleshooting.
• Follow defined change management procedures and support compliance initiatives.
• Document network configurations, incidents, and maintenance activities.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Preferred certification: Cisco Certified Network Associate (CCNA).

Experience:

• 2–4 years in network operations, troubleshooting, and support.

Skills:

• Experience with LAN, WAN, WLAN, and network monitoring tools.
• Basic troubleshooting of firewalls, routers, and switches.
• Understanding of network security principles and compliance frameworks.
• Ability to document network configurations and incidents.