Network Intern

Position: Network Intern
Stipend: 25,000-30,000 (PKR) per month
Job Location: Soan Gardens, Islamabad
Working Hours: 10 hours, Rotational
Duration: 3 Months

Job description:

We are seeking a motivated Network Intern to assist our Call Center team with technical support and system management. This internship provides hands-on experience with IT support, troubleshooting, and software applications in a fast-paced call center environment. The ideal candidate has a passion for technology, a willingness to learn, and a desire to gain valuable real-world experience.

Key Responsibilities:

• Technical Support
• Assist with troubleshooting hardware and software issues in the call center.
• Support call center agents by resolving technical problems in real-time.
• Help manage user accounts, passwords, and permissions.
• System Monitoring & Maintenance
• Monitor call center IT systems to identify and address potential issues proactively.
• Assist in routine maintenance of equipment, including computers, headsets, and telecommunication systems.
• Update and maintain system documentation and inventories.
• Software & Application Assistance
• Assist agents with software, call center applications, and VoIP systems.
• Provide support in troubleshooting and resolving software malfunctions.
• Help update or upgrade applications as directed by IT supervisors.

Skills and Qualifications:

• Education: Currently pursuing or recently graduated with a degree in Information Technology, Computer Science, or related field.
• Technical Skills: Basic knowledge of computer hardware, Windows OS, networking, and call center software (VoIP).
• Communication Skills: Excellent verbal and written communication skills.
• Problem Solving: Strong analytical and troubleshooting skills.
• Teamwork: Ability to work collaboratively in a team-oriented environment.

Job Types: Full-time, Contract, Internship
Contract length: 11 months

Pay: Rs25,000.00 - Rs30,000.00 per month

Work Location: In person