Network & System Support Engineer

Job Overview

We are looking for a Network & System Support Engineer to handle technical support for our US-based clients. The candidate must be capable of resolving both system and network-related issues efficiently and professionally.

Key Responsibilities

• Troubleshoot and resolve system and network issues (L1/L2).
• Support Windows, Linux, servers, AD, DNS, DHCP.
• Manage routers, switches, firewalls, VPNs.
• Monitor network performance and perform routine maintenance.
• Respond to support tickets within SLA.
• Communicate clearly with US clients and document all work.

Required Skills

• 2–5 years of experience in system/network support.
• Strong understanding of networking (TCP/IP, VLANs, routing, switching).
• Experience with Windows Server, Linux basics, and Active Directory.
• Familiarity with firewalls and VPNs.
• Good troubleshooting and communication skills.

Preferred

• Experience with MSPs or international support.
• Certifications: CCNA, Network+, MCSA (optional).
• Experience with ticketing tools (e.g., Zendesk, ConnectWise).

Job Type: Full-time

Application Question(s):

• Do you have experience supporting both system and network issues (L1/L2)? Please specify your years of experience.
• Which networking devices or technologies have you worked with? (e.g., routers, switches, firewalls, VPNs)
• What is your experience with Windows Server, Active Directory, DNS, and DHCP?
• What are your expected monthly salary and earliest availability?
• What is your current monthly salary?

Location:

• Lahore (Required)

Work Location: In person