Networks- Operations Controller (NOC) (Secret)

Position Title: Networks - Operations Controller
Location: Redstone Arsenal, Huntsville, AL
Relocation Assistance: None available at this time
Remote/Telework: No – Not available for this position
Clearance Required: DoD Secret
Work Schedule: Day shift
Travel: Up to 10% of the time

Description of Duties:
The Networks - Operations Controller (NOC) provides real time operational control and service assurance for enterprise networks that support DoD missions (IL4/5/6). This role watches network health and dependencies, leads incident response bridges, enforces change controls, and drives continuous improvement against SLAs/SLOs across data center, campus/branch, WAN/SD WAN, and boundary security segments.

• Maintain 24×7 situational awareness of network health (availability, latency, loss, jitter, capacity, link/path status)
• Triage, contain, and restore service during incidents using documented runbooks/playbooks; coordinate swarming with Routing/Switching, Boundary Security, Platform, and Cyber teams
• Execute initial impact assessment, user/stakeholder communications, workarounds, and continuity steps, capture timelines and decisions for post incident review
• Operate dashboards, alerts, and synthetic/active tests; tune thresholds to reduce noise while protecting SLOs
• Correlate telemetry (syslog, SNMP/streaming telemetry, NetFlow/IPFIX, route/adjacency state) with actionable escalation paths
• Validate monitoring for new or changed network services (health checks and alerts in place before going live)
• Enforce CAB/CCB decisions, maintenance windows, freeze periods, and back out plans for network changes
• Verify pre change readiness (peer review, approvals, rollback tested, comms prepared) and confirm post change health
• Keep CMDB/CIs and topology/dependency maps current, record changes and relationships for traceability
• Lead problem investigations (recurring incidents, trend spikes); run root cause analysis (RCA) and durable corrective actions
• Track availability, MTTR/MTBF, error budgets, and capacity trends; recommend scaling, policy tuning, or resiliency patterns (path diversity, ECMP, QoS adjustments)
• Drive backlog items with owners and verify closure via effectiveness checks
• Execute patch/vulnerability windows for boundary devices per plan; validate policy deployments and change results
• Operate within RMF/DISA STIG constraints; preserve audit trails and evidence for assessments and ATO/cATO sustainment
• Coordinate with Cyber/Blue Team on detections, containment steps, and after-action improvements
• Measure and report SLAs/SLOs (site availability, ticket KPIs, change success, incident induced change rate) with daily/weekly/monthly executive rollups
• Maintain stakeholder communications for incidents, maintenance, and changes throughout the event lifecycle
• Author/maintain runbooks, troubleshooting guides, operational standards, KEDB (Known Error DB), and service catalogs; keep knowledge articles current
• Contribute to readiness reviews, go live checklists, and lessons learned, coach junior controllers and cross train peers

Minimum Qualifications:

• Must be a U.S. Citizen
• Must have an active DoD Secret Security Clearance
• Must have 14 or more years of general (full-time) work experience (may be reduced with advanced education)
• Must have 7 or more years of Network experience
• Must have 1 or more years of experience working in a management or leadership role
• Must have 3 or more years in network operations/NOC for large enterprise or DoD environments
• Must have a solid grasp of L2/L3 fundamentals (VLANs, HSRP/VRRP, routing protocols such as OSPF/BGP, ACLs/NAT), SD WAN concepts, QoS basics, and boundary security operations
• Must be familiar with telemetry sources (syslog, SNMP, NetFlow/IPFIX, streaming telemetry) and how to interpret them during incidents
• Must be familiar with Microsoft 365, Azure, Active Directory, or similar enterprise platforms
• Must have a strong incident/problem/change management discipline (ITIL 4), clear communications, and calm, structured decision making under pressure
• Must have, or obtain within 90 days of hire, a DoD 8570 compliant certification (e.g., Security+)

Desired Qualifications:

• Have an active DoD Top Secret Security Clearance w/ SCI Eligibility
• Have a Bachelor’s degree, or higher, in Computer Science or Information Technology
• Have experience supporting the Missile Defense Agency (MDA) or other DoD organizations
• Be familiar with ITIL-based service operations and ticketing systems
• Have a CCNA (or JNCIA), with progress toward CCNP welcomed
• Have Fortinet NSE 4+ and/or firewall gateway associate level credential (if boundary operations are in scope)
• Have an ITIL® 4 Foundation

Compensation:
Salary Range: $150,000 – $180,000 annually. Final compensation is based on experience, education, and directly relevant certifications.

Application Instructions:
Resumes must be submitted in month/year format to be considered and should include specific tools, software, etc referenced within this posting. Candidates must be fully truthful in their application. Dishonesty or misrepresentation may result in disqualification. Only U.S. citizens with an active DoD Secret clearance will be considered.

About Aegis Aerospace
We are a woman-owned space and technology company headquartered in Houston, TX. Our primary objective is to support the Department of Defense and NASA in achieving their missions to defend the security of our country, reach new heights and to discover the unknown. We employ some of the brightest, most experienced engineering and technology experts in the U.S.

To learn more about Aegis Aerospace, visit our website at www.aegisaero.com