Night Auditor

Position: Night Auditor Exempt Non-Exempt

Department: Front Office

Reports to: Front Office Manager

Purpose of the Position:

Host the guest experience by creating personal connections and responding to cues; process check ins/outs brilliantly using various computer systems. Complete entry level accounting functions while using basic math skills. Shift typically takes place during overnight hours.

Essential Responsibilities:

· Provide a warm and sincere opening and acknowledge guests according to company standards using the 15/5 rule.

· Process all guest check-ins, check-outs, mobile guest requests, room assignments, and room change/late check-out requests.

· Secure payment.

· Activate/reissue room keys.

· Ensure rates match market codes, document exceptions.

· Verify/adjust billing for guests.

· Communicate to appropriate staff when guests are waiting for an available room.

· Clear departures in computer system.

· Coordinate with Housekeeping to track room status and guest concerns.

· Operate telephone switchboard station; answer with proper greeting with a "smile in your voice"; use guest name when possible.

· Run and check daily reports, contingency lists, and credit card authorization reports.

· Supply guests with directions and information.

· Arrange transportation for guests.

· Count and secure bank at beginning and end of shift.

· Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.

· Be knowledgeable to food menus and process Room Service orders.

· Assist in organization and operation of Sundry Shop.

· Complete Accounting paperwork: balance nightly reports, research and resolve any discrepancies, distribute daily reports.

· Notify Security of any reports of theft.

Skills and Abilities:

· Excellent phone etiquette and customer service skills.

· Basic computer, typing and math skills.

· Mature judgment in handling and resolving conflicts.

· Good communication skills.

· Knowledge of principles for working with the public.

· Ability to read and comprehend verbal and written instructions.

Education and Experience Requirements:

· Preferred, High School diploma or GED.

· Preferred, 2+ years in the hospitality setting.

Physical Demands: Read & visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without help.

Job Type: Full-time

Pay: $22.00 per hour

Experience: