Night Auditor / Front Desk

Night Auditor (NIGHT and WEEKENDS)

JOB OVERVIEW:

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.

• Perform job functions with attention to detail, speed and accuracy
• Prioritize, organize, and resolve problems using good judgment
• Follow directions thoroughly
• Understand guest's service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data

Responsibilities for Night Auditor

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Respond to guest complaints, requests and emergencies
• Reconcile all accounts in a timely manner
• Verify that all EOD work has been performed by other departments
• Schedule guest wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations

Qualifications for Night Auditor

• Excellent communication and math skills
• Able to learn computer functions and other on-the-job skills
• Strong eye for details
• Good problem-solving skills
• Ability to multitask
• Exceptional customer service skills

Job Type: Part-time

Pay: $19.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person