Night Dispatcher/ Extended Coverage Coordinator

We are seeking a dynamic and detail-oriented Dispatcher / Extended Coverage Coordinator (Night) to join our logistics team. In this vital role, you will coordinate transportation activities during overnight hours, ensuring seamless dispatching and coverage across multiple locations. Your expertise in transportation management systems, GPS, GIS, and freight logistics will drive efficiency and reliability in our supply chain operations. This position offers an exciting opportunity to utilize your analysis skills, communication prowess, and technical knowledge to support our fleet and functions while maintaining exceptional phone etiquette and data entry accuracy.

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  The Night Dispatcher (ECC) serves as the primary point of contact for an assigned group of drivers. This role focuses on building strong relationships, supporting drivers, ensuring safe and efficient operations, and coordinating daily dispatch activities.
  
  Essential Responsibilities: Manage dispatching operations for freight movement during night shifts, utilizing transportation management systems such:
  • Transportation Management System (TMW)
  • Electronic Logging Device systems (ELD)to optimize routes and schedules.
  
  Provide leadership, guidance, and support to assigned drivers.
  Work with drivers to meet performance goals related to:
  
  Customer service
  Productivity and utilization
  Operating costs (fuel, maintenance, routing, etc.)
  
  
  • Address and resolve driver-related concerns in a professional and timely manner.
  • Ensure accurate and timely data entry, load updates, and dispatch information.
  • Manage fuel costs by encouraging use of approved fuel stops and reducing unnecessary idling.
  • Coordinate equipment maintenance needs with the maintenance department.
  • Collaborate with other departments to ensure smooth communication and workflow.
  • Ensure compliance with DOT regulations and company safety policies.
  • Provide updates and reports as required.
  • Respond promptly to inquiries from drivers, internal teams, and customers.
  Additional Duties
  
  
  • Assist with special projects as assigned by the Terminal Manager or leadership.
  • Perform other supportive duties as needed.
  
  Technical Skills
  
  
  • Computer literacy (email, data entry, shared systems)
  • Ability to learn and use dispatch software and transportation management systems
  • Proficiency in Microsoft Office (Excel, Outlook, Word)
  • Basic report creation and performance tracking
  
  Equipment & Systems Used
  • Telephone and headset
  • Computer, keyboard, and dual monitors
  • Printer/scanner/copier
  • Transportation Management System (TMW)
  • Electronic Logging Device systems (ELD)
  • Basic knowledge of Class 8 tractor/trailer equipment

?? Now Hiring: Employee Care Coordinator (ECC)

Are you a strong communicator who thrives in a fast-paced environment? Do you enjoy problem-solving, supporting drivers, and keeping operations running smoothly? If so, we want you on our team!

• Support and lead an assigned group of drivers
• Build strong professional relationships and provide daily communication
• Coordinate dispatch activities and ensure accurate trip updates
• Help drivers meet performance goals in customer service, productivity, and fuel efficiency
• Resolve driver issues promptly and professionally
• Monitor fuel usage and route compliance
• Communicate with maintenance to address equipment needs
• Ensure drivers follow DOT regulations and company policies
• Collaborate closely with other departments to ensure smooth operations

? What Were Looking For

• Bachelors degree in Transportation, Logistics, or Business (preferred)
• Minimum 2 years experience in transportation, dispatch, logistics, or related operations
• Strong communication and leadership skills
• Excellent organizational and multitasking abilities
• Problem-solving and decision-making skills
• Comfortable working in a fast-paced, team-oriented environment
• General knowledge of DOT Hours of Service and Class 8 equipment (preferred)
• Basic computer skills; experience with dispatch or TMS systems (TMW a plus)

? Why Youll Love Working Here

Opportunity to grow your skills in the transportation industry

Great team environment

Meaningful role supporting our drivers and impacting daily operations