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Night Resort Assistant Manager

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Job Details

Country: UAE

City: Dubai

Industry: Hospitality

Function: Hotel-Lodging Management

Job Type: Full-time

Key Responsibilities

  • Oversee front office, lobby, and front services operations during night shifts to ensure smooth guest experiences.
  • Coordinate between Front Office, Housekeeping, Engineering, and other departments for efficient guest service delivery.
  • Monitor arrivals, departures, and in-house guests to ensure service consistency and adherence to brand standards.
  • Resolve guest issues promptly and effectively, ensuring satisfaction and positive feedback.
  • Manage the night audit process and review daily operational reports.
  • Support and guide night staff, ensuring proper training, grooming, and adherence to policies.
  • Maintain a visible presence in the lobby to engage with guests and anticipate service needs.
  • Review VIP arrivals and ensure all special requests and amenities are properly arranged.
  • Uphold safety and security procedures throughout night operations.
  • Act as the senior management representative during night hours, making decisions in the absence of higher management.

Skills Set

  • Front Office and Guest Relations Management
  • Night Audit and Operations Oversight
  • Leadership and Team Development
  • Complaint Resolution and Service Recovery
  • Cross-Department Coordination
  • Time and Resource Management
  • Customer Service Excellence

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