Night Resort Assistant Manager

Job Details

Country: UAE

City: Dubai

Industry: Hospitality

Function: Hotel-Lodging Management

Job Type: Full-time

Key Responsibilities

• Oversee front office, lobby, and front services operations during night shifts to ensure smooth guest experiences.
• Coordinate between Front Office, Housekeeping, Engineering, and other departments for efficient guest service delivery.
• Monitor arrivals, departures, and in-house guests to ensure service consistency and adherence to brand standards.
• Resolve guest issues promptly and effectively, ensuring satisfaction and positive feedback.
• Manage the night audit process and review daily operational reports.
• Support and guide night staff, ensuring proper training, grooming, and adherence to policies.
• Maintain a visible presence in the lobby to engage with guests and anticipate service needs.
• Review VIP arrivals and ensure all special requests and amenities are properly arranged.
• Uphold safety and security procedures throughout night operations.
• Act as the senior management representative during night hours, making decisions in the absence of higher management.

Skills Set

• Front Office and Guest Relations Management
• Night Audit and Operations Oversight
• Leadership and Team Development
• Complaint Resolution and Service Recovery
• Cross-Department Coordination
• Time and Resource Management
• Customer Service Excellence