Qureos

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Night Supervisor

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We are seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out.

  • Supervise and direct Guest Service Agents, ensuring adherence to hotel standards and guidelines
  • Greet guests, manage check-ins, respond to requests, and handle account settlements with a focus on personalized service
  • Monitor and maintain appropriate standards of conduct among team members
  • Assist in controlling and maintaining staffing records, including overtime, vacations, and personal days
  • Report operational defects and guest-related issues to management promptly
  • Conduct and oversee training and cross-training initiatives within the department
  • Promote hotel facilities and identify opportunities to enhance guest experiences through upselling
  • Ensure smooth communication between shifts and departments
  • Resolve guest complaints and concerns efficiently and professionally
  • Implement and maintain front office systems and procedures to optimize efficiency

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